Rostering & Scheduling Specialist — Hybrid

Endeavour; Brisbane; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging

Entertainment expense allowance

Hybrid work arrangement

Onsite parking

Employee Assistance Program

Paid parental leave

Job summary

Endeavour Foundation is seeking a Rostering Officer to coordinate staff rosters for disability residents across Cairns or Cannon Hill, Brisbane. The role involves handling last-minute changes, inquiries, and advanced rosters for a permanent workforce.

You will work with front-line teams to ensure rosters meet NDIS plan funding and deliver seamless, customer-focused outcomes, including hybrid work with three days in the office and two at home.

Qualifications

• Availability to work rotating shift times (6am–2pm and 10am–6pm).
• Experience in customer service, ideally within disability, aged care or community services.
• Strong organisational skills with ability to juggle priorities and deadlines.
• Excellent communication skills and a calm, solutions-focused approach.
• Desirable Certificate III/IV in Business Administration.
• Willingness to obtain checks (Blue Card, NDIS Worker Screening, National Criminal History Check).

Responsibilities

• Manage daily rostering and scheduling, including last-minute changes and unplanned absences.
• Respond to enquiries via phone, email, chat and other channels.
• Ensure rosters align with customer NDIS plans and funding requirements.
• Collaborate with team to deliver customer-focused outcomes.
• Create flexible, efficient staffing solutions for employees and customers.

Skills

Rotating shift availability

Customer service

Organisation

Communication

Problem solving

Education

Certificate III/IV in Business Administration

Job description

Endeavour Foundation is seeking a Rostering Officer to coordinate staff rosters for disability residents across Cairns or Cannon Hill, Brisbane. The role involves handling last-minute changes, inquiries, and advanced rosters for a permanent workforce.

You will work with front-line teams to ensure rosters meet NDIS plan funding and deliver seamless, customer-focused outcomes, including hybrid work with three days in the office and two at home.