Rostering Officer - Hybrid Scheduling for Disability Services

Endeavour; Cairns Regional; Ibrido; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Paid parental leave

Employee Assistance Program

Onsite parking

Cafe

Salary packaging

Career development

Office flex hours

Descrizione del lavoro

Endeavour Foundation is seeking a Rostering Officer in Cairns or Cannon Hill to coordinate staff rosters for disability residents, including 24/7 support. You’ll handle last-minute changes, respond to enquiries, and ensure rosters align with NDIS plans while supporting both staff and customers.

The role offers hybrid work with 3 days in office and 2 days work from home, with benefits like salary packaging and an EAP. Relevant checks and a valid driver's licence are required.

Competenze

• Availability to work rotating shift times: 6am - 2pm and 10am - 6pm.
• Certificate III/ IV in Business Administration (desirable).
• Experience in customer service, ideally within disability, aged care, or community services.
• Strong organisational skills with ability to juggle competing priorities and tight deadlines.
• Rostering or scheduling experience (highly regarded, especially in a large organisation).
• Excellent communication skills and a calm, solutions-focused approach.
• Relevant checks (Blue Card, NDIS Worker Screening, National Criminal History Check) and a valid driver’s licence.
• Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses.
• Ongoing development and career growth opportunities.
• Free, confidential Employee Assistance Program for you and your family.
• Paid parental leave.
• Hybrid working available with 3 days in office and 2 days work from home.
• Onsite parking and Cafe.

Mansioni

• Managing daily rostering and scheduling, including last-minute changes and unplanned absences
• Responding to enquiries via phone, email, chat, and other communication channels
• Ensuring rosters align with customer NDIS plans and funding requirements
• Collaborating with your team to deliver seamless, customer-focused outcomes
• Helping create flexible, efficient staffing solutions that support both employees and customers

Conoscenze

Rostering experience

Customer service

Organisational skills

Communication

Formazione

Certificate III/IV in Business Administration

Descrizione del lavoro

Endeavour Foundation is seeking a Rostering Officer in Cairns or Cannon Hill to coordinate staff rosters for disability residents, including 24/7 support. You’ll handle last-minute changes, respond to enquiries, and ensure rosters align with NDIS plans while supporting both staff and customers.

The role offers hybrid work with 3 days in office and 2 days work from home, with benefits like salary packaging and an EAP. Relevant checks and a valid driver's licence are required.