Rostering Officer - Cairns or Cannon Hill

Endeavour; Brisbane; Híbrido; AUD 52 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary packaging

Entertainment expense allowance

Hybrid work arrangement

Onsite parking

Employee Assistance Program

Paid parental leave

Resumo da oferta

Endeavour Foundation is seeking a Rostering Officer to coordinate staff rosters for disability residents across Cairns or Cannon Hill, Brisbane. The role involves handling last-minute changes, inquiries, and advanced rosters for a permanent workforce.

You will work with front-line teams to ensure rosters meet NDIS plan funding and deliver seamless, customer-focused outcomes, including hybrid work with three days in the office and two at home.

Qualificações

• Availability to work rotating shift times (6am–2pm and 10am–6pm).
• Experience in customer service, ideally within disability, aged care or community services.
• Strong organisational skills with ability to juggle priorities and deadlines.
• Excellent communication skills and a calm, solutions-focused approach.
• Desirable Certificate III/IV in Business Administration.
• Willingness to obtain checks (Blue Card, NDIS Worker Screening, National Criminal History Check).

Responsabilidades

• Manage daily rostering and scheduling, including last-minute changes and unplanned absences.
• Respond to enquiries via phone, email, chat and other channels.
• Ensure rosters align with customer NDIS plans and funding requirements.
• Collaborate with team to deliver customer-focused outcomes.
• Create flexible, efficient staffing solutions for employees and customers.

Conhecimentos

Rotating shift availability

Customer service

Organisation

Communication

Problem solving

Formação académica

Certificate III/IV in Business Administration

Descrição da oferta de emprego

Rostering Officer - Cairns or Cannon Hill

Are you organised, proactive, and enjoy solving problems?

We're looking for a Rostering Officer to join our friendly team!

In this role, you'll play an important part in ensuring our customers receive the support they need by coordinating staff rosters and responding quickly to changes as they arise. You'll be working with our front-line stakeholders and teams to schedule in support workers for our disability residents on a 24/7 rosters. You'll be customer facing in being proactive on the phone and via emails to make scheduling adjustments, along with arranging advanced rosters to our permanent workforce.

Candidates for this role can be based from either our Cairns office (preferred) or our Cannon Hill office in Brisbane.

What you’ll be doing

• Managing daily rostering and scheduling, including last-minute changes and unplanned absences


• Responding to enquiries via phone, email, chat, and other communication channels


• Ensuring rosters align with customer NDIS plans and funding requirements


• Collaborating with your team to deliver seamless, customer-focused outcomes


• Helping create flexible, efficient staffing solutions that support both employees and customers

What you’ll bring

• Availability to work rotating shift times: 6am - 2pm and 10am - 6pm.


• Certificate III/ IV in Business Administration (desirable)


• Experience in customer service, ideally within disability, aged care, or community services


• Strong organisational skills with the ability to juggle competing priorities and tight deadlines


• Rostering or scheduling experience (highly regarded, especially in a large organisation)


• Excellent communication skills and a calm, solutions-focused approach


• Relevant checks (or willingness to obtain): Blue Card, NDIS Worker Screening, National Criminal History Check, and a valid driver’s licence


• Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses


• Ongoing development and career growth opportunities


• Free, confidential Employee Assistance Program for you and your family


• Paid parental leave


• The chance to work for a purpose-driven organisation making a real difference


• Hybrid working available with 3 days in office and 2 days work from home.


• Onsite parking and Cafe

Make a real impact—every single day

At Endeavour Foundation, we’ve spent over 75 years supporting people with disabilities to live, learn, work and thrive. When you join us, you’re not just taking a job, you’re helping create meaningful change in people’s lives. We’re passionate about building an inclusive, supportive workplace where our people can grow, learn, and perform at their best.

Ready to join?

If you’re someone who thrives in a fast-paced environment, loves solving problems, and wants to make a genuine impact—we’d love to hear from you.