Rostering Officer - Cairns or Cannon Hill

Endeavour; Cairns Regional; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Paid parental leave

Employee Assistance Program

Onsite parking

Cafe

Salary packaging

Career development

Office flex hours

Job summary

Endeavour Foundation is seeking a Rostering Officer in Cairns or Cannon Hill to coordinate staff rosters for disability residents, including 24/7 support. You’ll handle last-minute changes, respond to enquiries, and ensure rosters align with NDIS plans while supporting both staff and customers.

The role offers hybrid work with 3 days in office and 2 days work from home, with benefits like salary packaging and an EAP. Relevant checks and a valid driver's licence are required.

Qualifications

• Availability to work rotating shift times: 6am - 2pm and 10am - 6pm.
• Certificate III/ IV in Business Administration (desirable).
• Experience in customer service, ideally within disability, aged care, or community services.
• Strong organisational skills with ability to juggle competing priorities and tight deadlines.
• Rostering or scheduling experience (highly regarded, especially in a large organisation).
• Excellent communication skills and a calm, solutions-focused approach.
• Relevant checks (Blue Card, NDIS Worker Screening, National Criminal History Check) and a valid driver’s licence.
• Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses.
• Ongoing development and career growth opportunities.
• Free, confidential Employee Assistance Program for you and your family.
• Paid parental leave.
• Hybrid working available with 3 days in office and 2 days work from home.
• Onsite parking and Cafe.

Responsibilities

• Managing daily rostering and scheduling, including last-minute changes and unplanned absences
• Responding to enquiries via phone, email, chat, and other communication channels
• Ensuring rosters align with customer NDIS plans and funding requirements
• Collaborating with your team to deliver seamless, customer-focused outcomes
• Helping create flexible, efficient staffing solutions that support both employees and customers

Skills

Rostering experience

Customer service

Organisational skills

Communication

Education

Certificate III/IV in Business Administration

Job description

Rostering Officer - Cairns or Cannon Hill

Are you organised, proactive, and enjoy solving problems?

We're looking for a Rostering Officer to join our friendly team!

In this role, you'll play an important part in ensuring our customers receive the support they need by coordinating staff rosters and responding quickly to changes as they arise. You'll be working with our front-line stakeholders and teams to schedule in support workers for our disability residents on a 24/7 rosters. You'll be customer facing in being proactive on the phone and via emails to make scheduling adjustments, along with arranging advanced rosters to our permanent workforce.

Candidates for this role can be based from either our Cairns office (preferred) or our Cannon Hill office in Brisbane.

What you’ll be doing

• Managing daily rostering and scheduling, including last-minute changes and unplanned absences


• Responding to enquiries via phone, email, chat, and other communication channels


• Ensuring rosters align with customer NDIS plans and funding requirements


• Collaborating with your team to deliver seamless, customer-focused outcomes


• Helping create flexible, efficient staffing solutions that support both employees and customers

What you’ll bring

• Availability to work rotating shift times: 6am - 2pm and 10am - 6pm.


• Certificate III/ IV in Business Administration (desirable)


• Experience in customer service, ideally within disability, aged care, or community services


• Strong organisational skills with the ability to juggle competing priorities and tight deadlines


• Rostering or scheduling experience (highly regarded, especially in a large organisation)


• Excellent communication skills and a calm, solutions-focused approach


• Relevant checks (or willingness to obtain): Blue Card, NDIS Worker Screening, National Criminal History Check, and a valid driver’s licence


• Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses


• Ongoing development and career growth opportunities


• Free, confidential Employee Assistance Program for you and your family


• Paid parental leave


• The chance to work for a purpose-driven organisation making a real difference


• Hybrid working available with 3 days in office and 2 days work from home.


• Onsite parking and Cafe

Make a real impact—every single day

At Endeavour Foundation, we’ve spent over 75 years supporting people with disabilities to live, learn, work and thrive. When you join us, you’re not just taking a job, you’re helping create meaningful change in people’s lives. We’re passionate about building an inclusive, supportive workplace where our people can grow, learn, and perform at their best.

Ready to join?

If you’re someone who thrives in a fast-paced environment, loves solving problems, and wants to make a genuine impact—we’d love to hear from you.