Rostering Lead, NDIS Service Ops – Remote

Pacific Supports & Mentoring PTY LTD; Gold Coast City; Remote; AUD 70,000 - 95,000; Full time

Job summary

Pacific Supports & Mentoring PTY LTD seeks a Rostering Coordinator – Service Operations to coordinate rostering across our organisation. The role is predominantly remote, based in Brisbane with occasional attendance at the Burleigh Heads office.

You will complete training and then oversee the roster while the current coordinator is temporarily away, reporting to the Director and collaborating with management and admin teams. The position is an interim contract with potential extension.

Qualifications

• Experience in rostering, customer service, recruitment or workforce coordination.
• Strong organisation and forward-planning skills.
• Exceptional written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• NDIS and/or community services experience is advantageous but not essential.

Responsibilities

• Coordinate organisation-wide rostering, staff availability, shift coverage and worker allocation.
• Plan ahead for upcoming participant referrals and service changes, identifying staffing gaps early and coordinating appropriate solutions.
• Maintain clear and professional communication with frontline workers regarding shifts, availability, attendance and service requirements.
• Support participant onboarding and coordinate suitable worker matching for new and existing services.
• Communicate professionally with participants, families, Support Coordinators and other stakeholders, providing a high standard of customer service.
• Respond calmly and efficiently to cancellations, staffing issues, competing priorities and changing service requirements.
• Work closely with director and wider management team, escalating higher-level matters where required.
• Maintain accurate roster information, communication and operational records across relevant systems.

Skills

Rostering coordination

Customer service

Staff scheduling

Planning

Communication

Problem solving

Job description

Pacific Supports & Mentoring PTY LTD seeks a Rostering Coordinator – Service Operations to coordinate rostering across our organisation. The role is predominantly remote, based in Brisbane with occasional attendance at the Burleigh Heads office.

You will complete training and then oversee the roster while the current coordinator is temporarily away, reporting to the Director and collaborating with management and admin teams. The position is an interim contract with potential extension.