Rostering Coordinator

ITEC Group; Cairns Regional; On-site; AUD 60,000 - 70,000; Full time

Job summary

ITEC Group in Australia is seeking a Rostering Coordinator to ensure safe, efficient rosters for our health services. You will assist with building and maintaining rosters, manage worker availability, and coordinate with payroll and billing to support continuous service delivery.

You will work under supervision, participate in after-hours rostering as required, and help keep provider records accurate while aligning with NDIS standards and SCHADS Award. This role is based onsite in Queensland.

Qualifications

• Certificate III in Community Services or equivalent experience.
• Administrative support experience in care or community services.
• Exposure to rostering or shift coordination.
• Understanding of NDIS Quality Standards and Human Rights.
• Knowledge of SCHADS Award.

Responsibilities

• Build and maintain rosters by updating worker availability and shift details.
• Action same-day changes (absences, swaps) and notify staff.
• Participate in after-hours/on-call rostering with supervision.
• Support service bookings and confirm participant preferences.
• Maintain records of worker availability, qualifications, and shifts.
• Prepare payroll and NDIS claiming data; flag discrepancies to manager.
• Attend team meetings and contribute process improvements.
• Report incidents, risks, or concerns to Rostering and Customer Services Manager.

Skills

Administrative support

Rostering coordination

Communication skills

Teamwork

Education

Certificate III in Community Services

Experience in Disability/Administration

Tools

Rostering system

Payroll systems

Job description

ITEC Group is a purpose-driven organisation supporting people across Youth, Employment, Aged Care, and Disability Services.

With a workforce of 400+ across QLD, NT, SA, and NSW, we’re proud to lead with heart, purpose, and action.

Our Commitment to Cultural Safety

Across our diverse services – including disability, health, youth, and community programs – werecogniseandhonourthe importance of cultural identity, community connection,and livedexperience.

We work inpartnershipwith Aboriginal and Torres Strait Islander peoples, families, and communities, and embed cultural understanding and trauma-informed practice into everything we do.

Position Purpose

The Rostering Coordinator supports the delivery of safe, efficient and participant‑centred rosters for ITEC Health.

Working under general supervision, the role assists with coordinating worker skills and availability to participant needs, maintaining service continuity, and providing routine administrative support. The position works collaboratively with Customer Services, Clinical, Payroll and Billing to help ensure:

• shifts are filled in a timely manner
• rostering and attendance data is accurate for payroll and claiming
• the participant and workforce experience is positive

The role also participates in the after‑hours/on‑call rostering rotation, in line with established protocols, company policy and the SCHADS Award.

Primary Responsibilities

• Assist with building and maintaining rosters by entering and updating worker availability and shift details in the rostering system, under the guidance of the Operations Lead.
• Action same-day changes (e.g., absences, shift swaps) as directed, and communicate updates to relevant staff.
• Participate in after-hours/on-call rostering as required, following clear protocols and under supervision.
• Support the booking and confirmation of services, ensuring participant preferences are recorded and communicated.
• Maintain accurate records of worker availability, qualifications, and shift allocations in the rostering and time/attendance systems.
• Prepare and check routine data for payroll and NDIS claiming, referring any discrepancies to the manager.
• Participate in team meetings and contribute to process improvements by sharing observations and suggestions with the manager.
• Report any incidents, risks, or concerns to the Rostering and Customer Services Manager in line with policy.

Qualifications and experience

• Certificate III in Community Services, Disability, Business Administration, or equivalent experience.
• Experience providing administrative support, including maintaining records and assisting with rostering or shift management in a care or community services environment (e.g., NDIS, disability, or aged care) including exposure to rostering or shift coordination.
• Understanding of NDIS Quality Standards and Human Rights, with a commitment to best practice in all client interactions.
• Great understanding of SCHADS Award.
• Experience responding to routine enquiries and supporting service delivery under supervision.
• Ability to work effectively as part of a team in a fast-paced environment.
• Experience with NDIS service bookings, codes or billing workflow is desirable.

About You

• You work collaboratively and contribute to a supportive, respectful workplace culture.
• You communicate clearly and professionally with participants, families, support workers and colleagues.
• You are organised, reliable and able to manage routine tasks while meeting deadlines.
• You can manage competing priorities in a dynamic environment.

What You’ll Need

• Current Australian Driver’sLicence
• Willing to undergo the Nation Police Check
• NDIS Worker Screening Check
• Eligibility to work in Australia
• Working with Children Check
• Current First Aid and CPR (or willingness to obtain)
• Eligibility to work in Australia

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued.

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