Rostering & Operations Admin Lead - NDIS

Friends Support Services Pty; Newcastle City Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

Friends Support Services Pty in Newcastle, NSW is seeking an experienced NDIS Rostering & Administration Officer to lead scheduling, record keeping and office operations in the Hunter region. This is a full time role with a salary plus recognition bonus and the chance to shape frontline support for participants and staff.

Key duties include rostering staff, onboarding of support workers and participants, maintaining incident, improvement and risk registers, welcoming visitors, attending team,

Responsibilities

• Roster staff and manage scheduling to meet service demands
• Onboard support workers and participants, coordinating inductions
• Maintain incident, continuous improvement, and risk registers and ensure up-to-date records
• Welcome visitors or callers and provide information as needed
• Attend and contribute at weekly team and WHS meetings; take minutes when required
• Support WHS training, audits, and registers; assist with procurement for SIL houses and head office
• Lead rostering for the organisation and optimize staff availability and workload balance
• Collate and share key KPIs; provide timely operational updates and escalation of incidents
• Support on-call duties by sharing escalation calls with the Ops team and CEO

Job description

Friends Support Services Pty in Newcastle, NSW is seeking an experienced NDIS Rostering & Administration Officer to lead scheduling, record keeping and office operations in the Hunter region. This is a full time role with a salary plus recognition bonus and the chance to shape frontline support for participants and staff.

Key duties include rostering staff, onboarding of support workers and participants, maintaining incident, improvement and risk registers, welcoming visitors, attending team,