NDIS Service Coordinator | Rostering & Administration

Better Life Care Services; Fairfield; On-site; AUD 70,000 - 90,000; Full time

Job summary

Better Life Care Services in New South Wales is seeking a Service Coordinator to manage NDIS participant enquiries, coordinate supports, and maintain accurate documentation.

You will liaise with participants, families and stakeholders, manage staff rosters and onboarding, and ensure compliance with NDIS Practice Standards and company policies.

The role offers a stable full-time position with training and professional development support, in a friendly and collaborative workplace.

Qualifications

• NDIS experience in coordination/support roles.
• Experience in Service Coordination, Rostering or NDIS Administration.
• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Coordinate supports and services for NDIS participants.
• Develop and maintain positive relationships with participants, families and stakeholders.
• Manage staff rosters and service schedules.
• Coordinate participant onboarding and service commencement.
• Maintain accurate participant records and documentation.
• Assist with service agreements, invoices and administrative processes.
• Ensure compliance with NDIS Practice Standards and company policies.
• Liaise with support workers, clinicians and external providers.
• Provide exceptional customer service to participants and their support networks.

Skills

NDIS experience

Service Coordination

Rostering

Communication

Time management

Tools

Client management software

Job description

Better Life Care Services is an Allied Health Clinic and a Registered NDIS Provider that provides a wide range of services to the Community and NDIS Participants.

About the role

This position is ideal for someone with NDIS experience who can confidently manage participant enquiries, coordinate supports, maintain accurate documentation, liaise with stakeholders and assist with day-to-day service delivery. You will be supported by a collaborative management team and provided with the resources and systems needed to succeed.

Key responsibilities

Coordinate supports and services for NDIS participants.

Develop and maintain positive relationships with participants, families and stakeholders.

Manage staff rosters and service schedules.

Coordinate participant onboarding and service commencement.

Maintain accurate participant records and documentation.

Assist with service agreements, invoices and administrative processes.

Ensure compliance with NDIS Practice Standards and company policies.

Liaise with support workers, clinicians and external providers.

Provide exceptional customer service to participants and their support networks.

About you

Previous experience in the NDIS sector.

Experience in Service Coordination, Rostering or NDIS Administration.

Strong organisational and time management skills.

Excellent verbal and written communication skills.

Ability to manage competing priorities in a fast-paced environment.

Strong computer skills and experience using client management software.

A genuine commitment to person-centred support.

Competitive salary based on experience

Supportive and approachable leadership team

Stable full-time position

Career progression opportunities

Training and professional development support

Modern systems and processes

Friendly and collaborative workplace culture

Opportunity to make a meaningful difference in the lives of people with disability