Rostering Officer/ Ops Admin

Friends Support Services Pty; Newcastle City Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

Friends Support Services Pty in Newcastle, NSW is seeking an experienced NDIS Rostering & Administration Officer to lead scheduling, record keeping and office operations in the Hunter region. This is a full time role with a salary plus recognition bonus and the chance to shape frontline support for participants and staff.

Key duties include rostering staff, onboarding of support workers and participants, maintaining incident, improvement and risk registers, welcoming visitors, attending team,

Responsibilities

• Roster staff and manage scheduling to meet service demands
• Onboard support workers and participants, coordinating inductions
• Maintain incident, continuous improvement, and risk registers and ensure up-to-date records
• Welcome visitors or callers and provide information as needed
• Attend and contribute at weekly team and WHS meetings; take minutes when required
• Support WHS training, audits, and registers; assist with procurement for SIL houses and head office
• Lead rostering for the organisation and optimize staff availability and workload balance
• Collate and share key KPIs; provide timely operational updates and escalation of incidents
• Support on-call duties by sharing escalation calls with the Ops team and CEO

Job description

Job Description

NDIS Disability Rostering & Administration Officer

Full time - salary plus recognition bonus

Newcastle

Are you an experienced and motivated scheduling lead and office administrator or office manager in NDIS located in the Hunter region?

Aim Big. Go Bigger.

The Rostering and Administration Officer's responsibilities shall include:

Strategic Initiatives

• 1. Support the Operations Support Lead, Operations Coordinator and Operations Manager to ensure the smooth running and growth of the organization from a staffing and rostering, and record keeping perspective
• 2. Support on-boarding of support workers and inductions
• 3. Support on-boarding of participants
• 4. Keeping incident registers, continuous improvement registers and risk assessments registers up to date when issues or learnings arise
• 5. Welcoming new visitors or callers in person or on the phone
• 6. Supporting on work health & safety training, audits and registers
• 7. Support on procurement for SIL houses and head office of clinical, participant food, adaptations, estates repairs
• 8. Support the improving operational processes in conjunction with the operations coordinator and operations manager

Meetings

• 9. Attend and take minutes at the weekly team meeting, improvement meetings, WHS meetings, staff meetings and house meetings

Leadership

• 10. Lead the rostering for the organization and smooth running of Flow Logic - understand staff availability, pressure points on the roster, and have strategies to ensure smooth operations of the business from a staff matching and availability perspective.

Communication with the CEO, Ops Manager & Chair

• 11. Collate and share key kpis for the organisation
• 12. Ensure timely updates are circulate on operations including escalation of incidents
• 13. Support on on-call duties by sharing the weekend/ overnight escalation calls with the Ops Coordinator, Ops Support Lead, Ops manager and CEO