Rostering Officer Devonport Or Launceston

Nexus Inc; City of Devonport; On-site; AUD 55,000 - 75,000; Full time

Job summary

Nexus Inc. is seeking a Rostering Officer to join a team responsible for creating, maintaining and coordinating accurate rosters across all sites in Tasmania. The role ensures client outcomes by aligning staffing with funding, skills, and safety requirements.

You will support Operations & Revenue in roster template creation, monitor compliance with EA and WHS, and publish rosters while coordinating with staff for planned and unplanned shifts. A strong focus on accuracy and teamwork is essential.

Qualifications

• Empathy for people with disabilities and a client-focused approach.
• Strong customer service mindset with a proactive attitude.
• Ability to stay organised and manage multiple tasks.
• Collaborative team player with effective communication.
• High attention to detail and accuracy in rostering.
• Familiarity with CRM systems and rostering tools.
• Experience with rostering is desirable but not required.

Responsibilities

• Assist in creating roster templates aligned with client needs and funding.
• Identify non-compliant rosters/Shifts and work with management to rectify.
• Publish and maintain rosters for all sites.
• Call staff to fill vacant shifts due to unplanned absences.
• Ensure staff check-in/out and investigate discrepancies.
• Monitor timesheets and coordinate with team leads to ensure timely processing.
• Communicate roster changes to staff promptly and clearly.
• Follow policies, procedures and seek continuous improvement.

Skills

Empathy for disabilities

Customer service

Organised

Team player

Attention to detail

CRM systems

Rostering experience

Job description

About the Role

This is an exciting opportunity to work in a team responsible for the creation, maintenance and coordination of accurate rosters across all sites. Your work will ensure positive outcomes for our clients by filling shifts inline with staff skills and experience, our Enterprise Agreement (EA), and Work Health and Safety (WHS) requirements.

Key Responsibilities

As a Rostering Officer you will:

• Assist the Operations & Revenue teams in the creation of roster templates to ensure client needs are met and staff are rostered in accordance with funding allocations, skills and qualifications.


• Identify when rosters and shifts are not compliant with EA & WHS requirements and work with Operations Management to rectify these.


• Publish and maintain rosters for all sites.


• Contact employees as directed to fill vacant shifts for unplanned and short notice absences.


• Ensure all staff are checked in and out of shifts, and investigate discrepancies to ensure the accurate and timely production of timesheets.


• Monitor timesheets, in collaboration with Team Leaders and Operations Management, including correcting allowances, adjusting variances and ensuring all timesheets are processed within 48 hours.


• Communicate all roster changes with staff in a timely manner.


• Follow policies and procedures and actively engage in continuous improvement.

About You

Our Ideal Candidate will have the following (selection criteria):

• Demonstrated empathy and understanding of issues relating to people with disabilities, including those who have high support needs.


• A positive, energetic, organised attitude, with an emphasis on excellent customer service.


• Ability to work in a fast-paced team environment, and contribute with innovative, positive solutions.


• Capacity to understand and prioritise urgent tasks, problem solve and work effectively to achieve a solution to a critical situation. Ability to seek assistance and collaborate with the team when required.


• Understanding of Client Relationship Management (CRM) systems with an emphasis on rostering and scheduling.


• Ability to learn software and systems, with appropriate training, and use them efficiently to complete tasks.


• High level of attention to detail and very high standards of accuracy.


• Rostering experience (desirable)

Working in the disability sector means you will also need the following (or ability to obtain):

• Current National Police Check (no more than 6 months old)


• Current Working with Vulnerable People Card (with NDIS endorsement)


• Unrestricted Tasmanian Driver’s license

Note: A pre-employment medical will be required for this role (including drug and alcohol testing).

To be considered for this role you must provide a cover letter detailing:

• Your motivation for applying for this position


• What attracts you to Nexus in particular


• Your response to the Selection Criteria detailed above

Please note: The recruitment process for this position may commence prior to the closure date.

Applications close: 11.59pm Sunday 18 October 2026