Rostering Specialist — Disability Services

Nexus Inc; City of Devonport; On-site; AUD 55,000 - 75,000; Full time

Job summary

Nexus Inc. is seeking a Rostering Officer to join a team responsible for creating, maintaining and coordinating accurate rosters across all sites in Tasmania. The role ensures client outcomes by aligning staffing with funding, skills, and safety requirements.

You will support Operations & Revenue in roster template creation, monitor compliance with EA and WHS, and publish rosters while coordinating with staff for planned and unplanned shifts. A strong focus on accuracy and teamwork is essential.

Qualifications

• Empathy for people with disabilities and a client-focused approach.
• Strong customer service mindset with a proactive attitude.
• Ability to stay organised and manage multiple tasks.
• Collaborative team player with effective communication.
• High attention to detail and accuracy in rostering.
• Familiarity with CRM systems and rostering tools.
• Experience with rostering is desirable but not required.

Responsibilities

• Assist in creating roster templates aligned with client needs and funding.
• Identify non-compliant rosters/Shifts and work with management to rectify.
• Publish and maintain rosters for all sites.
• Call staff to fill vacant shifts due to unplanned absences.
• Ensure staff check-in/out and investigate discrepancies.
• Monitor timesheets and coordinate with team leads to ensure timely processing.
• Communicate roster changes to staff promptly and clearly.
• Follow policies, procedures and seek continuous improvement.

Skills

Empathy for disabilities

Customer service

Organised

Team player

Attention to detail

CRM systems

Rostering experience

Job description

Nexus Inc. is seeking a Rostering Officer to join a team responsible for creating, maintaining and coordinating accurate rosters across all sites in Tasmania. The role ensures client outcomes by aligning staffing with funding, skills, and safety requirements.

You will support Operations & Revenue in roster template creation, monitor compliance with EA and WHS, and publish rosters while coordinating with staff for planned and unplanned shifts. A strong focus on accuracy and teamwork is essential.