Rostering Officer

Real Living Options Association Inc; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary Sacrifice

PD & training

Employee Assistance Program

Job summary

Real Living Options Association Inc is seeking a Rostering Officer in Cairns to coordinate staff rosters and ensure shifts are covered. You will liaise with support workers and participants, match workers to participants, and help manage rostering within budgets.

The role emphasizes strong communication, problem-solving, and teamwork in a supportive not-for-profit environment, with opportunities for development and staff wellbeing support.

Qualifications

• Excellent communication with staff and participants
• Calm, compassionate, solution-focused problem solver
• Ability to multitask in a fast-paced environment
• Experience in community care is desirable but not essential
• Basic IT skills and CRM experience preferred

Responsibilities

• Coordinate and maintain staff rosters to cover all shifts
• Communicate schedules and resolve rostering issues with support workers
• Match staff with participants based on suitability
• Coordinate with the team on additional support within participant budgets
• Provide updates to management on rostering challenges

Skills

Communication

Organisational skills

Multitasking

Problem solving

Customer liaison

Tools

CRM databases

MS Office

Job description

Real Living Options Association Inc - Bungalow QLD

Are you organised, adaptable, and passionate about making a difference? Do you thrive in a fast-paced environment where no two days are the same? If so, Real Living Options Association Inc. wants YOU to join our team!

About Us

Real Living Options Association Inc. is a not-for-profit, community-based disability service that has been supporting adults with disabilities in the Cairns region for 30 years. As a small but growing organisation, we are looking for a motivated and dedicated Rostering Officer to ensure seamless support for our participants.

About the Role

As a Rostering Officer, you will be the first point of contact for support workers and participants, ensuring rosters are efficiently managed and service needs are met. Your key responsibilities include:

• Coordinating and maintaining staff rosters to ensure all support shifts are covered
• Communicating with support workers to confirm schedules and resolve issues
• Working within a small team to match support workers with Participants based on suitability
• Liaising with the support team to ensure additional support requests align with Participant budgets
• Providing feedback and updates on rostering challenges to management

Why Join Us?

A rewarding role where you can truly make an impact

Salary Sacrifice benefits to maximise your take-home pay

Ongoing professional development to help you grow

Employee Assistance Program for wellbeing support

A supportive team environment where your skills are valued

What We're Looking For

• Excellent communication skills and the ability to liaise effectively with staff and participants
• A calm, compassionate, and solution-focused approach to challenges
• Strong problem-solving skills and the ability to multitask in a fast-paced environment
• Previous experience in the community care sector or transferrable skills (highly desirable but not essential)
• Basic IT skills, including Microsoft Office (Word, Excel, Outlook) and CRM databases

Requirements

• Ability to obtain an NDIS Worker Screening clearance (Criminal History Check)

• Right to work in Australia
• A smartphone with internet capability
• Commitment to the Vision and Values of Real Living Options Association Inc. and the National Disability Insurance Scheme