Rostering Manager

CPL - Choice, Passion, Life; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 peryear

Job summary

CPL - Choice, Passion, Life is seeking a Rostering Manager to lead the Rostering and After-Hours Response Teams, ensuring reliable disability support services and compliant rostering practices.

You will work closely with local service delivery and recruitment to anticipate workforce needs, drive coverage, and provide leadership with timely operational insights for decision making.

Qualifications

• A passion for people and a focus on great customer service.
• Strong listening and respectful communication skills.
• NDIS Worker Screening Check prerequisites.

Responsibilities

• Lead, coach and develop the Rostering and After-Hours teams to deliver reliable services.
• Ensure rostering practices comply with SCHADS Award and Fair Work Act; escalate risks as needed.
• Oversee after-hours response, addressing incidents and operational issues promptly.
• Collaborate with service delivery and recruitment to improve roster coverage and workforce planning.
• Provide timely reports on client rostering, incidents, and workforce availability to inform decisions.

Skills

People skills

Customer service

Communication skills

Listening skills

Job description

If you are passionate about social impact and love working with people, we want to hear from you.

What would I be doing?

As the Rostering Manager leading the Rostering and After-Hours Response Teams to provide reliable and responsive disability support services including supporting workforce planning, roster coverage, service continuity and supporting after hours operations.

This could include:

• Leading, coaching and developing team members to ensure a strong performance across the team.
• Ensure rostering practices are applied consistently to support compliance with Fair Work Act, the Social, Community, Home Care and Disability Services Industry Award (SCHADS Award), organisational policies and other relevant industrial requirements, escalating risks where required.
• Oversee the After-Hours Response Service, ensuring incidents and operational issues are responded to consistently and appropriately escalated when needed to support safe and high quality service delivery.
• Work closely with local service delivery and recruitment teams and others to understand workforce needs, improve roster coverage and support workforce planning.
• Provide leaders with timely information and reporting around client rostering, incident reporting, workforce availability, roster coverage, after hour trends to support organisational decision making.

Why work with CPL?

This could include:

• Great opportunities for career growth and development.
• Salary packaging up to $15,900 per year (for full-time & part-time employees).
• Work as part of a supportive and person-centred team.

What you’ll need

This could include:

• A passion for people and a focus on great customer service.
• A commitment to working together to deliver great outcomes.
• Great listening and respectful communication skills.
• NDIS Worker Screening Check

About CPL

For over 75 years CPL has been partnering with people with disability and their families to create meaningful change.

Our mission is an inclusive society for all people where everyone has the same opportunities to participate, contribute and belong.

We are a leading registered community support provider across Queensland and Northern New South Wales.

Inclusive Employer

At CPL, you are welcome here. Inclusion is part of how we work every day. We are intentional in building a workplace that reflects the diverse communities we support every day. Visit our careers page to learn more.