Rostering Manager

CPL Corporation; Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Career growth opportunities

Supportive and person-centred team

Job summary

CPL Corporation in Brisbane is looking for a Rostering Manager to lead the Rostering and After-Hours Response Teams, ensuring reliable disability support services and effective workforce planning. The role focuses on roster coverage, service continuity and timely escalation where needed.

You will coach and develop team members, ensure compliance with the Fair Work Act and SCHADS Award, and collaborate with local teams to improve coverage and outcomes.

Qualifications

• Lead and develop team members to achieve strong performance.
• Ensure rostering complies with Fair Work Act and SCHADS Award.
• Oversee After-Hours Response Service and escalation to maintain safety.
• Collaborate with service delivery and recruitment to improve coverage.
• Provide timely reporting on rostering, incidents and availability.

Responsibilities

• Lead and coach rostering and after-hours teams.
• Ensure consistent rostering practices and compliance requirements.
• Oversee incident handling and escalation for service quality.
• Coordinate with delivery and recruitment on workforce needs.
• Deliver reporting on client rostering and workload trends.

Skills

People management

Coaching

Team leadership

Customer service

Communication skills

Reporting

Workforce planning

Job description

• Permanent, full-time role, based in CBD!
• Competitive Salary + Salary Packaging up to $15,900 tax-free!
• Help us to make a difference in people's lives every day!

If you are passionate about social impact and love working with people, we want to hear from you.

What would I be doing?

As the Rostering Manager leading the Rostering and After-Hours Response Teams to provide reliable and responsive disability support services including supporting workforce planning, roster coverage, service continuity and supporting after hours operations.

This could include:

• Leading, coaching and developing team members to ensure a strong performance across the team.
• Ensure rostering practices are applied consistently to support compliance with Fair Work Act, the Social, Community, Home Care and Disability Services Industry Award (SCHADS Award), organisational policies and other relevant industrial requirements, escalating risks where required.
• Oversee the After-Hours Response Service, ensuring incidents and operational issues are responded to consistently and appropriately escalated when needed to support safe and high quality service delivery.
• Work closely with local service delivery and recruitment teams and others to understand workforce needs, improve roster coverage and support workforce planning.
• Provide leaders with timely information and reporting around client rostering, incident reporting, workforce availability, roster coverage, after hour trends to support organisational decision making.

Why work with CPL?

This could include:

• Great opportunities for career growth and development.
• Salary packaging up to $15,900 per year (for full-time & part-time employees).
• Work as part of a supportive and person-centred team.

What you’ll need

This could include:

• A passion for people and a focus on great customer service.
• A commitment to working together to deliver great outcomes.
• Great listening and respectful communication skills.
• NDIS Worker Screening Check

About CPL

For over 75 years CPL has been partnering with people with disability and their families to create meaningful change.

Our mission is an inclusive society for all people where everyone has the same opportunities to participate, contribute and belong.

We are a leading registered community support provider across Queensland and Northern New South Wales.

Inclusive Employer

At CPL, you are welcome here. Inclusion is part of how we work every day. We are intentional in building a workplace that reflects the diverse communities we support every day. Visit our careers page to learn more.