Rostering Lead

Unisson Disability; Hornsby; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Leave loading 17.5%

Wellbeing leave with cash-out

Employee Assistance Program

Flexible work options

Free flu vaccinations, WHEREFIT

Job summary

Unisson Disability is looking for a Rostering Lead to guide the rostering team in delivering safe, high‑quality, person‑centred support. The role leads rostering operations, partners with client services, and ensures compliance with legislation and policies.

You will drive continuous improvement in workforce planning, reporting, and service delivery within a hybrid work model, improving staff utilisation and client outcomes.

Qualifications

• Ability to build and maintain respectful relationships with internal and external stakeholders.
• Strong attention to detail and accuracy in documentation.
• Excellent communication and interpersonal skills to explain information clearly.
• Ability to manage multiple priorities and meet deadlines.
• Sound understanding of SCHADS Award and relevant employment legislation.
• Experience working within the disability or community services sector (minimum 2 years preferred).

Responsibilities

• Lead and develop the rostering Team by providing leadership, management, coaching, supervision, and performance management to team members.
• Lead the change of the new operating model to ensure effective processes, system use and relational ways of working.
• Manage rostering operations by continuously improving rostering processes, resource allocation, and workforce planning to ensure efficient, person-centred service delivery.
• Partner with Client Service’s to ensure rosters and shifts are filed with staff that reflect client needs, supporting quality outcomes and continuity of support.
• Monitor rostering operational performance through dashboards and maintaining accurate records and reporting, and ensuring the effective use of Unisson’s workforce.
• Provide leadership in quality, risk, and compliance by ensuring complaints, incidents, and Work Health and Safety obligations are managed effectively and in accordance with Unisson’s policies and legislative requirements.

Skills

Stakeholder relationships

Attention to detail

Communication

Prioritisation

Disability sector experience

Job description

Full Time role with hybrid working options.

About Us – Unisson Disability

At Unisson, we believe disability doesn’t define anyone. With over 100 years of experience, we’ve supported people with disability to live fulfilling, independent lives. Our name pays tribute to our beginnings – with the double “S” symbolising our original name, Sunshine, and the vision of our founder, Dr. Lorna Hodgkinson.

About the Role

We’re looking for a passionate Rostering Lead to guide the rostering team to ensure the effective coordination of a skilled, compliant, and responsive workforce that delivers safe, high-quality, person-centred support to Unisson’s clients.

The Rostering Lead provides leadership and management to the rostering team, partners effectively with client services team leaders, fosters collaboration across the organisation, ensures compliance with relevant legislation and organisational policies, and drives continuous improvement to enhance service delivery, workforce utilisation, and the client and employee experience.

Key responsibilities include:

• Lead and develop the rostering Team by providing leadership, management, coaching, supervision, and performance management to team members.


• Lead the change of the new operating model to ensure effective processes, system use and relational ways of working.


• Manage rostering operations by continuously improving rostering processes, resource allocation, and workforce planning to ensure efficient, person-centred service delivery.


• Partner with Client Service’s to ensure rosters and shifts are filed with staff that reflect client needs, supporting quality outcomes and continuity of support.


• Monitor rostering operational performance through dashboards and maintaining accurate records and reporting, and ensuring the effective use of Unisson’s workforce.


• Provide leadership in quality, risk, and compliance by ensuring complaints, incidents, and Work Health and Safety obligations are managed effectively and in accordance with Unisson’s policies and legislative requirements.

Who We’re Looking For

• Proven ability to build and maintain respectful and effective relationships with internal and external stakeholders.


• Strong attention to detail and commitment to accuracy in documentation and data entry.


• Great communication and interpersonal skills both written and verbal with the ability to explain complex information clearly, build rapport with diverse stakeholders, and negotiate outcomes that balance client needs with available resources.


• Ability to manage multiple priorities and meet deadlines. Sound understanding of the SCHADS Award and relevant employment legislation to inform rostering decisions.


• Experience working within the disability or community services sector (minimum 2 years preferred).

Why Join Us?

• Generous salary packaging to boost your take-home pay.


• 17.5% annual leave loading


• Wellbeing leave + option to cash out annual leave


• Employee Assistance Program for you and your family


• Flexible work options and individualised training


• Free flu vaccinations, WHEREFIT membership and milestone celebrations