Room Attendant

Mantra Group; Lorne; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Onsite accommodation

Gym & pool access

Surfboard hire

Staff discounts

Job summary

Mantra Lorne, a beachfront hotel on Victoria's Great Ocean Road, seeks a dedicated Room Attendant to keep guest rooms spotless and well-stocked. You will work within our housekeeping team, delivering exceptional hospitality and guest comfort along this iconic coast.

Join a property renowned as Victoria's oldest guest house and the region's largest conference venue, offering Accor ALL loyalty benefits and staff discounts across global properties.

Qualifications

• Previous experience as a cleaner or room attendant is a plus.
• Warm and welcoming communication style with guests and colleagues.
• Eye for detail and pride in tasks; able to work efficiently.
• Must be physically able to navigate between rooms and stairs.
• Team player with colleagues from diverse backgrounds.
• Reliable transport and weekend/public holiday availability.

Responsibilities

• Thoroughly clean guest rooms and bathrooms; change linens and restock.
• Follow guidelines to meet impeccable standards.
• Restock and organise housekeeping trolleys.
• Use cleaning materials safely and adhere to protocols.
• Respect guest privacy and security.
• Report maintenance issues promptly.

Skills

Cleaner/Room Attendant experience

Warm communication

Attention to detail

Physical role

Team collaboration

Reliable transport

Weekend/holiday shifts

ALL Heartist membership

Friends & Family discounts

ALL Loyalty program

Tools

Accor Academy

Typsy

Job description

Mantra Lorneis located in the coastal town along the Great Ocean Roan is spread across 12 acres of landscaped gardens, boasting undeniable beachfront accommodation offering heritage hotel rooms and modern one and two bedroom apartments. The Larder, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients.

Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host groups of up to 600 guests for bespoke corporate and private events.

There is plenty to do in your down time, from exploring waterfalls, shipwrecks and bushwalking; to having a game of tennis or golf; immersing yourself in art exhibitions and markets; to simply relaxing on the beach enjoying the afternoon sun.

Perks of joining Mantra Lorne

• Onsite accommodation available in shared facilities for a weekly fee (upon availability)
• Complimentary access to gym and pool, surfboard hire, and local discounts, including massages and surfing lessons
• Live and work by the beach in Victoria's oldest guest house and largest regional conference venue
• Travel the world with access to heavily discounted staff rates through Accor

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills and Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.