Room Attendant

Accor; Port Macquarie; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

ALL Heartist Discounts

Staff accommodation discounts

Loyalty program benefits

Accor Academy training

Global opportunities

Job summary

Accor's Mantra Observatory in Port Macquarie is hiring a Room Attendant to join our Housekeeping team. You will help deliver a spotless guest experience across all room types in a coastal NSW property.

Responsibilities include thorough cleaning, restocking trolleys, safety protocol adherence, and working with colleagues to ensure guest comfort. Weekend and public holiday shifts may be required. Accor offers ALL Heartist discounts, staff rates, loyalty benefits, and training.

Qualifications

• Previous experience as a cleaner or room attendant is a plus.
• Eye for detail and efficient time management.
• Willingness to work weekends and public holidays.

Responsibilities

• Thoroughly clean all sections of guest rooms and restock supplies as needed.
• Maintain and organise housekeeping trolleys and equipment.
• Adhere to safety protocols and ensure guest privacy and security.
• Report maintenance issues promptly to keep guest rooms in top condition.

Skills

Room cleaning

Attention to detail

Time management

Customer service

Reliability

Job description

Mantra Observatory

is located in the Northern NSW coastal town of Port Macquarie, approximately a four hour drive north of Sydney. The property offers its guests a selection of hotel rooms, self-contained one, two and three bedroom apartments, and a three-bedroom penthouse. On your days off, why not enjoy Port Macquarie’s beautiful beaches, scenic hiking trails, peaceful rivers, or walk down into the town centre for shopping and entertainment.

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills And Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.