Room Attendant

Accor; Fraser Coast Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless Loyalty

Accor Academy

Typsy training

Job summary

Accor’s Mantra Hervey Bay is seeking a Room Attendant to uphold spotless guest rooms and deliver warm hospitality on the Fraser Coast. You’ll work with the housekeeping team to maintain high cleanliness standards and ensure guest comfort across all areas.

Join a globally recognised hospitality group with extensive training and development opportunities. Weekday and weekend shifts are available, with a strong focus on safety and guest privacy in a vibrant coastal resort setting.

Qualifications

• Previous experience as a cleaner or room attendant is a plus.
• Ability to maintain high standards of cleanliness and guest privacy.

Responsibilities

• Thoroughly clean all sections of the guest rooms, including changing linens and bathrooms.
• Maintain and restock housekeeping trolleys and equipment.
• Adhere to safety protocols and guest privacy guidelines.
• Report maintenance issues promptly to ensure a flawless guest experience.

Skills

Attention to detail

Strong communication

Time management

Physical role

Team collaboration

Job description

Mantra Hervey Bay located along the beautiful marina with spectacular ocean views of Southern Queensland’s coastline comprises of one, two, and three-bedroom apartments and heated lagoon-style outdoor pool complete with decked bridge and waterfall. In your downtime, explore around K'gari by 4WD, swimming in crystal clear shorelines or taking a sunset cruise to watch the migration of Australia’s Humpback Whales.

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills and Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.