Room Attendant

Accor; Gosford; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

ALL Heartist Membership - Discounts on

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way - Accor Academy and Ty|

Build Your Network

Worldwide Opportunities

Job summary

Accor's Mantra Ettalong Beach is seeking a Room Attendant to support our Housekeeping team, keeping guest rooms spotless and aligned with brand standards. You will clean rooms, restock supplies, and ensure guest privacy, with a focus on safety and efficiency.

This role requires reliability, strong time management, and the ability to work weekends and public holidays. Previous cleaning experience is a plus, and you will collaborate with a diverse team while delivering warm, welcoming service to

Qualifications

• Previous cleaning or room attendant experience preferred.
• Warm, welcoming communication with guests and team.
• Eye for detail, efficient, and time-conscious.
• Ability to navigate between rooms via stairs and corridors.
• Collaborative mindset with colleagues from diverse backgrounds.
• Reliable transport and availability for weekends and public holidays.

Responsibilities

• Thoroughly clean guest rooms, change linens, clean bathrooms, wipe surfaces to ensure an exceptional first impression
• Follow guidelines to meet impeccable standards
• Restock housekeeping trolleys and keep them organized
• Use cleaning materials safely and adhere to protocols
• Respect guest privacy and security
• Report maintenance issues promptly

Skills

Attention to detail

Time management

Customer service

Team collaboration

Physical stamina

Tools

Cleaning equipment

Safety protocols

Job description

Mantra Ettalong Beach combines ocean views with the relaxed atmosphere of a friendly seaside village. Offering a range of studio, one and two bedroom suites and resort style pool, this property is one that attracts a wide range of traveller. When not working, explore the white sandy beaches, calm waterways and magnificent national parks that hug Ettalong Beach.

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills And Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.