Food and Beverage All Rounder

Accor; Lorne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Onsite accommodation weekly fee

Gym and pool access, surfboard hire, &

Accor staff discounts

Live by the beach at historic venue

Job summary

Mantra Lorne, part of Accor, invites a friendly Food & Beverage All Rounder to join our coastal property on Victoria's Great Ocean Road. You will welcome guests, suggest standout dishes and beverages, and contribute to memorable events.

Join a team at Australia's oldest regional conference venue, with on-site dining outlets, RSA compliance, and opportunities to grow within the Accor network while enjoying beachside living and staff benefits.

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued).
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including weekends and public holidays as required.
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory.
• Passion for engaging with patrons and collaborating within a team of diverse professionals.

Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity.
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills

Customer service

F&B protocols

Table service

Coffee crafting

RSA qualification

Team player

Weekend availability

Job description

Mantra Lorne is located in the coastal town along the Great Ocean Roan is spread across 12 acres of landscaped gardens, boasting undeniable beachfront accommodation offering heritage hotel rooms and modern one and two bedroom apartments. The Larder, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients.

Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host groups of up to 600 guests for bespoke corporate and private events.

There is plenty to do in your down time, from exploring waterfalls, shipwrecks and bushwalking; to having a game of tennis or golf; immersing yourself in art exhibitions and markets; to simply relaxing on the beach enjoying the afternoon sun.

Perks of joining Mantra Lorne

• Onsite accommodation available in shared facilities for a weekly fee (upon availability)
• Complimentary access to gym and pool, surfboard hire, and local discounts, including massages and surfing lessons
• Live and work by the beach in Victoria's oldest guest house and largest regional conference venue
• Travel the world with access to heavily discounted staff rates through Accor

Purpose

As a Food & Beverage All Rounder, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity.
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills & Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.