Room Attendant

Accor; Cairns Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

ALL Heartist

Family & Friends Discounts

ALL Loyalty Program

Accor Academy

Worldwide Opportunities

Job summary

Accor in Palm Cove seeks a Room Attendant to keep guest rooms exceptionally clean and welcoming, collaborating with a Housekeeping team to ensure guests have a memorable stay.

You will support safety standards, manage supplies, and assist guests with courtesy. The role involves physical work, shift variety including weekends, and opportunities to grow within Accor’s global hospitality network.

Qualifications

• Previous experience as a cleaner or room attendant is a plus.
• Your communication style is warm and welcoming with guests and team members alike.
• You have an eye for detail and work efficiently, managing your time well.
• You enjoy a physical role and may use internal and external staircases and open pathways.
• You collaborate with colleagues from diverse backgrounds.
• Reliable transportation and availability for shifts including weekends and public holidays.

Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, bathrooms, and wiping surfaces to ensure an exceptional first impression.
• Work diligently within established guidelines to achieve the impeccable standards we hold dear.
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped.
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment.
• Respect guest privacy and security, upholding our commitment to their comfort.
• Report maintenance issues promptly, showing your dedication to a flawless experience.

Skills

Attention to detail

Time management

Excellent communication

Team collaboration

Weekend flexibility

Job description

In the tiny beachside village of Palm Cove, just 30 minutes north of Cairns you will find Mantra Amphora; sitting directly across from pristine beaches and renowned palm trees. Offering all offerings of a tropical lifestyle, Mantra Amphora comprises of one-, two- and three-bedroom apartments and hotel rooms, as well as a lagoon pool and heated spa. You will never be wondering what to do on your day off, from relaxing and unwinding with beach walks and local cuisine, to adrenaline-filled activities such as snorkelling, visiting the famous Hartley’s Crocodile farm or even Bungee jumping.

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills And Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.