Robina Casual - Security Officer

Trident Services Australia; Gold Coast City; Hybrid; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Ongoing training and development

Uniforms provided

Pathways to permanent employment

All equipment provided

Job summary

Trident Services Australia is seeking casual Security Officers to join the team at Robina Town Centre. You will deliver front-line security services, assist customers, manage incidents and support centre management to maintain a safe and welcoming environment.

Responsibilities include identifying risks, reporting incidents, responding to medical and security emergencies, and de-escalating conflicts. A valid crowd controller licence, First Aid/CPR certificates, and weekend availability are

Qualifications

• A valid security licence with crowd controller function.
• Current First Aid and CPR certificates.
• Strong interpersonal and communication skills.
• Reliable and proactive approach to safety and service.

Responsibilities

• Delivering high-quality, front-line security services to ensure a safe and secure environment.
• Identifying, monitoring, and managing potential risks.
• Accurately reporting and documenting incidents.
• Responding promptly to medical and security emergencies, including handling emergency situations.
• Building and maintaining professional relationships with emergency services.
• Using conflict resolution skills to de-escalate situations when necessary.
• Offering guidance and operational support to fellow security officers.

Skills

Interpersonal skills

Clear communication

Conflict resolution

Reliability

Education

Security licence with crowd controller

First Aid and CPR certificates

Job description

Security Officer - Robina Town Centre We are looking for enthusiastic and reliable Casual Retail Security Officers to join our team at Robina Town Centre. These opportunities offer genuine pathways to permanent roles for high-performing officers.

About the RoleAs a Security Officer, you will play a key role in maintaining safety and supporting daily operations at the centre, assisting customers, managing incidents, and working closely with center management and emergency services to ensure a safe and welcoming experience for all. In this role, you will be responsible for: Delivering high-quality, front-line security services to ensure a safe and secure environment.

Identifying, monitoring, and managing potential risks. Accurately reporting and documenting incidents. Responding promptly to medical and security emergencies, including handling emergency situations.

Building and maintaining professional relationships with emergency services. Using your conflict resolution skills to de-escalate situations when necessary. Offering guidance and operational support to fellow security officers.

What we're looking for: A valid security licence with a crowd controller function. Current

First Aid and CPR certificates Strong interpersonal skills with clear verbal and written communication. Reliable, proactive approach to safety and service

Availability to work across a rotating roster, including weekends and public holidays High standard of presentation and professionalism Why Join Trident?

Be part of a supportive and established team Ongoing training and development opportunities All uniforms and equipment provided

Pathways to permanent employment for the right candidates About TridentTrident Services Australia is a proudly Australian-owned company delivering professional security services across retail, commercial and airport environments. Known for combining safety with exceptional customer service, Trident provides tailored solutions through trained officers, innovative technology and a strong focus on safety and compliance.

Trident is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with disabilities and members of the LGBTIQ+ community.