Retail Security Officer — Path to Permanent Role & Training

Trident Services Australia Pty; Gold Coast City; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Uniforms provided

Ongoing training and development

Pathways to permanent employment

Job summary

Trident Services Australia Pty is seeking enthusiastic Casual Retail Security Officers to join the team at Robina Town Centre on the Gold Coast. You will help maintain safety and assist customers while supporting daily operations.

The role involves front-line security, incident reporting, risk monitoring, responding to medical and security emergencies, and coordinating with emergency services. A strong presence and professional presentation are essential.

Qualifications

• Valid security licence with a crowd controller function.
• Current First Aid and CPR certificates
• Reliable, proactive approach to safety and service
• Availability to work across a rotating roster, including weekends and public holidays
• High standard of presentation and professionalism

Responsibilities

• Delivering high-quality, front-line security services to ensure a safe and secure environment.
• Identifying, monitoring, and managing potential risks.
• Accurately reporting and documenting incidents.
• Responding promptly to medical and security emergencies, including handling emergency situations.
• Building and maintaining professional relationships with emergency services.
• Using your conflict resolution skills to de-escalate situations when necessary.
• Offering guidance and operational support to fellow security officers.

Skills

Interpersonal skills

Clear communication

Proactive safety

Conflict de-escalation

Job description

Trident Services Australia Pty is seeking enthusiastic Casual Retail Security Officers to join the team at Robina Town Centre on the Gold Coast. You will help maintain safety and assist customers while supporting daily operations.

The role involves front-line security, incident reporting, risk monitoring, responding to medical and security emergencies, and coordinating with emergency services. A strong presence and professional presentation are essential.