Roadside Tech & Training Specialist
The NRMA
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Benefits offered by this job
Job summary
NRMA is seeking a Technical Support Specialist in NSW to support development and delivery of technical information, training resources and support products for Roadside Assistance teams across Australia. The role blends automotive expertise with content development and stakeholder engagement to improve roadside diagnosis, repairs and service delivery.
You will create guides, publish guides, and produce training materials while contributing to national projects and innovation initiatives.
Qualifications
- Experience researching technical information and developing technical documentation or articles.
- Intermediate Microsoft 365 and Teams skills.
- Strong organisational and time management skills with the ability to work autonomously.
- Excellent written and verbal communication skills.
Responsibilities
- Research and develop technical solutions that support roadside repairs.
- Create practical technical guides, bulletins and support resources.
- Review, proof and publish technical information to ensure accuracy and quality.
- Produce engaging video content and training materials.
- Share technical advice and respond to specialist enquiries.
- Help build and improve training programs for patrol teams.
- Contribute to national projects, trials and industry research.
- Identify new tools, technologies and innovations that improve outcomes.
- Work closely with stakeholders across Australia.
Skills
Education
Tools
Job description
NRMA is seeking a Technical Support Specialist in NSW to support development and delivery of technical information, training resources and support products for Roadside Assistance teams across Australia. The role blends automotive expertise with content development and stakeholder engagement to improve roadside diagnosis, repairs and service delivery.
You will create guides, publish guides, and produce training materials while contributing to national projects and innovation initiatives.
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