Technical Trainer - Automotive

The NRMA; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Travel discounts

NRMA membership benefits

Insurance discounts

Flexible work arrangements

Job summary

NRMA is seeking an experienced Learning & Development Trainer based in Sydney, offering hybrid work with travel to NRMA sites nationwide. The role focuses on designing, developing and delivering frontline training for patrols, tow truck drivers and driver trainers, aligned with Roadside Delivery objectives.

You will apply instructional design methods using Articulate, Canva, Ed-App and Vyond, while collaborating with the Roadside training team and business stakeholders to close skill gaps and

Qualifications

• Qualified Mechanic or Automotive Electrician with current credentials.
• Certificate IV in Training and Assessment or equivalent is desirable.
• Demonstrated experience in designing and delivering frontline training for automotive services.

Responsibilities

• Design learning experiences to equip frontline teams with customer service skills.
• Collaborate with Roadside training team and stakeholders to align programs with business goals.
• Conduct needs analyses to identify skill gaps and priorities.
• Create and deliver training across e-learning, virtual, self-paced and in-person formats.

Skills

Facilitation

Instructional design

Stakeholder management

Curiosity

Ownership

Learning mindset

Education

Trade qualification (Mechanic/Auto Electrician)

Certificate IV in Training and Assessment

Tools

Articulate

Canva

Ed-App

Vyond

Job description

This position is for an experienced Learning & Development Trainer who holds Mechanical and/or Auto Electrical qualifications. Responsibilities include designing, developing, and delivering training for front-line employees (such as patrols, tow truck drivers, and driver trainers) and managers within the NRMA, primarily focused on Roadside Delivery.

What You'll Do

• Creating learning experiences to equip team members with skills required for customer service and member support.
• Working collaboratively within the Roadside training team and with business stakeholders
• Conducting needs analyses
• Creating and delivering training programs across various formats, and ensuring alignment with business objectives and organisational values.

There are opportunities for further professional development, such as specialised commercial training in road safety. The position is based at Sydney Olympic Park and requires travel to all NRMA sites and contractor locations Nationally, including regional and remote areas, to deliver consistent training. When not travelling, hybrid work arrangements are available, allowing for some work-from-home flexibility.

Additional Responsibilities Include

• Designing learning materials and programs using multiple platforms and tools.
• Applying a blended learning approach that combines e-learning, virtual sessions, self-directed learning, and in-person workshops.
• Facilitating and delivering training with consistency and quality through both in-person and virtual formats.
• Collaborating with stakeholders to identify skill gaps, set learner priorities, and implement learning initiatives.

What You'll Bring

• Qualified Mechanic or Automotive Electrician
• Holding a current Class C drivers' licence is essential
• Up to date on current and future trends in automotive technology and design
• Excellent facilitation skills, both online and face to face, to frontline teams
• Demonstrated experience in a similar role, with a background in the automotive industry
• Strong instructional design skills across a variety of platforms, video and tools including Articulate, Canva, Ed-App and Vyond
• An ability to build strong stakeholder relationships
• Curiosity – always looking for ways to improve to meet future needs
• The drive to take ownership and accountability for your portfolio/projects
• A passion for learning - seeking to continually develop your own knowledge and skills
• Certificate IV in Training and Assessment or similar is highly desirable

What's In It For You?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know Your Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Join the NRMA and grow your career with us.

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.