Technical Trainer - Automotive

My NRMA; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Progressive flexibility

Leave and well-being benefits

Travel discounts on SIXT car rental,

Cruises and NRMA Holidays

Complimentary myNRMA membership

Discounts on NRMA insurance products

Career growth within NRMA Group

Job summary

The NRMA Group is seeking an experienced Learning & Development Trainer with mechanical or auto electrical qualifications. You will design, develop and deliver training for frontline employees and managers, focusing on Roadside Delivery, while collaborating with stakeholders to meet business goals.

Based at Sydney Olympic Park with travel to NRMA sites nationwide. Hybrid work arrangements are available, with some work-from-home flexibility.

Qualifications

• Mechanical or Auto Electrical background required.
• Facilitation and delivery of frontline training.

Responsibilities

• Designing, developing and delivering training for frontline employees and managers.
• Creating learning experiences for customer service and member support.
• Collaborating with Roadside training team and business stakeholders.
• Conducting needs analyses.
• Delivering training across formats aligned with business objectives and organisational values.
• Designing learning materials using multiple platforms and tools.
• Facilitating training in-person and virtually.
• Identifying skill gaps and implementing learning initiatives.

Skills

Facilitation

Instructional design

Stakeholder management

Training delivery

Customer service training

Education

Qualified Mechanic or Automotive Electrician

Certificate IV in Training and Assessment

Tools

Articulate

Canva

Ed-App

Vyond

Job description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

This position is for an experienced Learning & Development Trainer who holds Mechanical and/or Auto Electrical qualifications. Responsibilities include designing, developing, and delivering training for front-line employees (such as patrols, tow truck drivers, and driver trainers) and managers within the NRMA, primarily focused on Roadside Delivery.

What You'll Do

• Creating learning experiences to equip team members with skills required for customer service and member support.
• Working collaboratively within the Roadside training team and with business stakeholders
• Conducting needs analyses
• Creating and delivering training programs across various formats, and ensuring alignment with business objectives and organisational values.

There are opportunities for further professional development, such as specialised commercial training in road safety. The position is based at Sydney Olympic Park and requires travel to all NRMA sites and contractor locations Nationally, including regional and remote areas, to deliver consistent training. When not travelling, hybrid work arrangements are available, allowing for some work-from-home flexibility.

Additional responsibilities include:

• Designing learning materials and programs using multiple platforms and tools.
• Applying a blended learning approach that combines e-learning, virtual sessions, self-directed learning, and in-person workshops.
• Facilitating and delivering training with consistency and quality through both in-person and virtual formats.
• Collaborating with stakeholders to identify skill gaps, set learner priorities, and implement learning initiatives.

What You'll Bring

• Qualified Mechanic or Automotive Electrician
• Holding a current Class C drivers' licence is essential
• Up to date on current and future trends in automotive technology and design
• Excellent facilitation skills, both online and face to face, to frontline teams
• Demonstrated experience in a similar role, with a background in the automotive industry
• Strong instructional design skills across a variety of platforms, video and tools including Articulate, Canva, Ed-App and Vyond
• An ability to build strong stakeholder relationships
• Curiosity – always looking for ways to improve to meet future needs
• The drive to take ownership and accountability for your portfolio/projects
• A passion for learning - seeking to continually develop your own knowledge and skills
• Certificate IV in Training and Assessment or similar is highly desirable

What's In It For You?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know Your Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.