Automotive Technical Support & Training Specialist

My NRMA; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

My NRMA is seeking a Technical Support Specialist based in Wetherill Park, NSW to support the development and delivery of technical information, training resources and support products used by Roadside Assistance patrols and technical teams across Australia.

The role blends automotive expertise with technical research, content development and stakeholder engagement, producing practical solutions to improve roadside diagnosis, repairs and service delivery while contributing to national projects.

Qualifications

• Trade qualified Motor Mechanic or Automotive Electrician.
• Current Driver Licence.
• Experience researching technical information and developing technical documentation or articles.
• Intermediate Microsoft 365 and Teams skills.
• Strong organisational and time management skills with the ability to work autonomously.
• Exceptional attention to detail and ability to prioritise competing tasks.
• A collaborative approach and commitment to delivering high-quality outcomes.

Responsibilities

• Research and develop technical solutions that support roadside repairs.
• Create practical technical guides, bulletins and support resources.
• Review, proof and publish technical information to ensure accuracy and quality.
• Produce engaging video content and training materials.
• Share technical advice and respond to specialist enquiries.
• Help build and improve training programs for patrol teams.
• Contribute to national projects, trials and industry research.
• Identify new tools, technologies and innovations that improve outcomes.
• Work closely with stakeholders across Australia.

Skills

Technical research

Documentation

Content development

Stakeholder engagement

Education

Trade qualified Motor Mechanic or Automotive Electrician

Tools

Microsoft 365

Job description

My NRMA is seeking a Technical Support Specialist based in Wetherill Park, NSW to support the development and delivery of technical information, training resources and support products used by Roadside Assistance patrols and technical teams across Australia.

The role blends automotive expertise with technical research, content development and stakeholder engagement, producing practical solutions to improve roadside diagnosis, repairs and service delivery while contributing to national projects.