Technical Support Specialist

The NRMA; Sydney; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Flexible work options

Travel discounts and memberships

NRMA membership and perks

Job summary

NRMA is seeking a Technical Support Specialist in NSW to support development and delivery of technical information, training resources and support products for Roadside Assistance teams across Australia. The role blends automotive expertise with content development and stakeholder engagement to improve roadside diagnosis, repairs and service delivery.

You will create guides, publish guides, and produce training materials while contributing to national projects and innovation initiatives.

Qualifications

• Experience researching technical information and developing technical documentation or articles.
• Intermediate Microsoft 365 and Teams skills.
• Strong organisational and time management skills with the ability to work autonomously.
• Excellent written and verbal communication skills.

Responsibilities

• Research and develop technical solutions that support roadside repairs.
• Create practical technical guides, bulletins and support resources.
• Review, proof and publish technical information to ensure accuracy and quality.
• Produce engaging video content and training materials.
• Share technical advice and respond to specialist enquiries.
• Help build and improve training programs for patrol teams.
• Contribute to national projects, trials and industry research.
• Identify new tools, technologies and innovations that improve outcomes.
• Work closely with stakeholders across Australia.

Skills

Technical documentation

Video content creation

Stakeholder collaboration

Time management

Autonomous work

Education

Certificate IV in Training and Assessment

Tools

Microsoft 365

Teams

Job description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

We have an exciting full-time opportunity for a Technical Support Specialist to join our team based in Wetherill Park, NSW!

You will support the development and delivery of technical information, training resources and support products used by Roadside Assistance patrols and technical teams across Australia.

This unique role combines automotive expertise with technical research, content development, knowledge management and stakeholder engagement. You'll contribute to the creation of practical technical solutions that improve roadside diagnosis, repairs and service delivery while supporting national projects and innovation initiatives.

What You'll Do

• Research and develop technical solutions that support roadside repairs.
• Create practical technical guides, bulletins and support resources.
• Review, proof and publish technical information to ensure accuracy and quality.
• Produce engaging video content and training materials.
• Share technical advice and respond to specialist enquiries.
• Help build and improve training programs for patrol teams.
• Contribute to national projects, trials and industry research.
• Identify new tools, technologies and innovations that improve outcomes.
• Work closely with stakeholders across Australia.

What You'll Bring

• Current Driver Licence.
• Experience researching technical information and developing technical documentation or articles.
• Intermediate Microsoft 365 and Teams skills
• Strong organisational and time management skills with the ability to work autonomously.
• Exceptional attention to detail and ability to prioritise competing tasks.
• A collaborative approach and commitment to delivering high-quality outcomes.
• Previous Roadside Assistance experience.
• Certificate IV in Training and Assessment, or equivalent experience.
• Experience developing training programs and learning materials.
• Extensive automotive industry experience.
• Demonstrated customer service experience and strong professional ethics.
• Excellent written and verbal communication skills.
• Experience in video production and content creation.

What's In It For You?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know Your Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.