RMS-Savvy Front Desk & Guest Services Specialist

G'day Group; Tablelands Regional; Vor Ort; AUD 52.000 - 64.000; Vollzeit

Benefits dieser Stelle

Discounted park accommodation

Discounts with G’day Rewards Partners

Employee assistance program

Internal promotions

Zusammenfassung

G'day Group in Lake Tinaroo, Far North Queensland, is seeking a Front Office Guest Services agent to deliver high standards of guest service. You will handle check-ins/outs, reservations using RMS, and assist guests with local information while maintaining strong relationships with park teams and residents.

Weekend and evening availability is required. Experience in hospitality and a valid drivers license is essential; join a friendly, small team and contribute to an exceptional guest experience

Qualifikationen

• Front Office experience in hospitality is required or highly desired.
• Passionate about delivering exceptional guest experience.
• Proficient with computers, including RMS or similar reservation system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Flexible to work weekends, public holidays, and evenings.

Aufgaben

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Accurately use the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track accommodation readiness.
• Supply guests information regarding property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Kenntnisse

Front Office experience

Guest services

RMS knowledge

Cash handling

Communication

Organizational skills

Tools

RMS software

Jobbeschreibung

G'day Group in Lake Tinaroo, Far North Queensland, is seeking a Front Office Guest Services agent to deliver high standards of guest service. You will handle check-ins/outs, reservations using RMS, and assist guests with local information while maintaining strong relationships with park teams and residents.

Weekend and evening availability is required. Experience in hospitality and a valid drivers license is essential; join a friendly, small team and contribute to an exceptional guest experience