Receptionist

G'day Group; Tablelands Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Discounted park accommodation

Discounts with G’day Rewards Partners

Employee assistance program

Internal promotions

Job summary

G'day Group in Lake Tinaroo, Far North Queensland, is seeking a Front Office Guest Services agent to deliver high standards of guest service. You will handle check-ins/outs, reservations using RMS, and assist guests with local information while maintaining strong relationships with park teams and residents.

Weekend and evening availability is required. Experience in hospitality and a valid drivers license is essential; join a friendly, small team and contribute to an exceptional guest experience

Qualifications

• Front Office experience in hospitality is required or highly desired.
• Passionate about delivering exceptional guest experience.
• Proficient with computers, including RMS or similar reservation system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Flexible to work weekends, public holidays, and evenings.

Responsibilities

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Accurately use the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track accommodation readiness.
• Supply guests information regarding property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front Office experience

Guest services

RMS knowledge

Cash handling

Communication

Organizational skills

Tools

RMS software

Job description

Live and work in a beautiful part of Australia at Lake Tinaroo, Be part of a small, fantastic team. RMS experience highly rated. Check in and check out of guest, take reservations. Liaise with guest and enjoy what far north Queensland tablelands has to offer.

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

Duties

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What We Look For

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.