Return-to-Work Claims Specialist

Gallagher Bassett; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach with local impact

Job summary

Gallagher Bassett in Adelaide is seeking a Customer-focused Claims Officer to support injured workers’ return-to-work journeys. You’ll handle data entry, claims communication, and service delivery across stakeholders.

Working with experienced specialists, you will develop skills in administration, policy compliance, and claims processing while contributing to a reputable, people-first culture. The role emphasizes accuracy, empathy, and proactive support, with opportunities for career development

Qualifications

• Recent experience in a customer service, administration, retail, hospitality, contact centre, or similar customer-focused role.
• Strong organisational skills and attention to detail with excellent verbal and written communication.
• Ability to manage competing priorities in a fast-paced environment.
• A positive, team-oriented approach and willingness to learn.
• Confidence using computer systems and managing administrative tasks.
• An interest in developing a career within claims, insurance, or workers' compensation.

Responsibilities

• Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner.
• Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer.
• Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames.
• Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims.
• Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation.
• Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary.
• Proactive claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner.

Skills

Customer service

Administration

Organisational skills

Communication

Multitasking

Team player

Job description

Gallagher Bassett in Adelaide is seeking a Customer-focused Claims Officer to support injured workers’ return-to-work journeys. You’ll handle data entry, claims communication, and service delivery across stakeholders.

Working with experienced specialists, you will develop skills in administration, policy compliance, and claims processing while contributing to a reputable, people-first culture. The role emphasizes accuracy, empathy, and proactive support, with opportunities for career development