Claims Officer

Gallagher; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Gallagher Bassett is seeking a Claims Officer to support injured workers through their return-to-work journey and to provide high-quality customer service. You will handle data entry, claims lodgements, and stakeholder communications in a fast-paced environment.

The role focuses on empathy, accuracy, and collaboration with internal teams and external providers to deliver timely outcomes for workers and employers.

Qualifications

• Recent experience in a customer service, administration, retail, hospitality, contact centre, or similar customer-focused role.

Responsibilities

• Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner.
• Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer.
• Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames.
• Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims.
• Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation.
• Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary.
• Proactive claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner

Skills

Customer service

Administration

Organisation

Communication

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Looking to make the move into a corporate career? As a Claims Officer, you’ll gain valuable experience in the insurance and workers' compensation industry while developing skills in customer service, stakeholder management, administration, and claims management.

Working alongside experienced specialists and supportive team members, you’ll play a key role in helping injured workers navigate their return to work journey. This is an excellent opportunity for someone with a customer service or administrative background who is eager to learn, build a professional career, and make a meaningful difference in people's lives.

How you'll make an impact

• Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner
• Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer
• Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames
• Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims
• Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation
• Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary
• Proactive claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner

About you

• Recent experience in a customer service, administration, retail, hospitality, contact centre, or similar customer-focused role.
• Strong organisational skills and attention to detail with excellent verbal and written communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• A positive, team-oriented approach and willingness to learn.
• Confidence using computer systems and managing administrative tasks.
• An interest in developing a career within claims, insurance, or workers' compensation.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)