Remote Claims Eligibility Coordinator

Arthur J. Gallagher & Co.; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements including a

Paid Parental Leave

Wellbeing programs

Staff benefits

Job summary

Gallagher Bassett, part of Arthur J. Gallagher & Co., is recruiting a New Claims Coordinator in Melbourne. This role supports eligibility decisions for newly lodged workers’ compensation claims, prioritising accuracy, timely processing, and collaborative teamwork.

You will handle claim registration, liaise with employers/workers, and contribute to efficient eligibility outcomes. A client-focused admin background and strong communication skills are essential.

Qualifications

• Experience in an office environment or administration.
• Accurate data entry skills.
• High attention to detail.
• Excellent communication and interpersonal skills.
• Tertiary qualifications in an appropriate discipline preferred.

Responsibilities

• Accurate identification of claim types, coding and registration of new claims within specified time frames.
• Contact employers/workers to verify claim lodgement details.
• Monitoring of new claims inboxes and registration queue; action as required.
• Accept and complete other duties and responsibilities as directed by Team Manager.

Skills

Data entry

Administration

Attention to detail

Communication

Interpersonal skills

Education

Tertiary qualifications preferred

Job description

Gallagher Bassett, part of Arthur J. Gallagher & Co., is recruiting a New Claims Coordinator in Melbourne. This role supports eligibility decisions for newly lodged workers’ compensation claims, prioritising accuracy, timely processing, and collaborative teamwork.

You will handle claim registration, liaise with employers/workers, and contribute to efficient eligibility outcomes. A client-focused admin background and strong communication skills are essential.