New Claims Coordinator

Gallagher AJG; Melbourne; Hybrid; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Work from home options

Flexible work arrangements

Ongoing education and development

Wellbeing programs

Staff benefits and extra purchased-lea

Job summary

Gallagher Bassett is hiring a New Claims Coordinator to support the eligibility function. You will identify and register new claims quickly, contact employers to verify details, and monitor queues to ensure timely decisions.

Strong customer service, administration, and communication skills are essential. We offer flexible work arrangements including Work from Home, a collaborative environment, and ongoing education opportunities.

Qualifications

• Strong customer service and administration skills are essential.
• Excellent communication and interpersonal skills are required.
• High attention to detail and accuracy in data entry and filing.
• Ability to identify claim types and correctly register new claims within timelines.
• Experience in an office environment is preferred.

Responsibilities

• Identify claim types accurately and code/register new claims within set timeframes.
• Contact employers/workers to verify lodgement details as required.
• Monitor new claims inboxes and registration queue; take action as needed.
• Accept and perform other duties assigned by the Team Manager.
• Draw on office experience to support daily operations.

Skills

Attention to detail

Customer service

Administration

Communication skills

Team collaboration

Education

Tertiary qualifications preferred

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett's Eligibility branch specialises in making quality decisions relating to determining liability of newly-lodged worker’s compensation claims within designated timeframes.

The New Claims Coordinator role supports the eligibility function ensuring all new claims received are promptly identified, reviewed and registered to enable correct and prompt eligibility entitlement decisions to be made. We are looking for an individual with excellent customer service and administration skills.

• Accurate identification of claim types, coding of all new claims and registration of all new claims, accurately and within specified time frames
• Contact employers/workers (where required) to verify claim lodgement details
• Monitoring of new claims inboxes and registration queue. Actioned as required
• Accept and complete other duties and responsibilities as directed by Team Manager
• Experience in an office environment or administration
• High attention to detail
• Excellent communication and interpersonal skills
• Tertiary qualifications in an appropriate discipline preferred

What we can offer you:

Attractive remuneration packaging & flexible work arrangements including Work from Home

Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities

Opportunities for ongoing education and development

A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs

Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

Birthday leave day and company-wide celebrations to reward your hard work and dedication!

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

To be considered for this opportunity you must have right to live and work in Australia when applying.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.