Claims Officer — Customer-Focused, Return-to-Work Impact

Gallagher; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Gallagher Bassett is seeking a Claims Officer to support injured workers through their return-to-work journey and to provide high-quality customer service. You will handle data entry, claims lodgements, and stakeholder communications in a fast-paced environment.

The role focuses on empathy, accuracy, and collaboration with internal teams and external providers to deliver timely outcomes for workers and employers.

Qualifications

• Recent experience in a customer service, administration, retail, hospitality, contact centre, or similar customer-focused role.

Responsibilities

• Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner.
• Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer.
• Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames.
• Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims.
• Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation.
• Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary.
• Proactive claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner

Skills

Customer service

Administration

Organisation

Communication

Job description

Gallagher Bassett is seeking a Claims Officer to support injured workers through their return-to-work journey and to provide high-quality customer service. You will handle data entry, claims lodgements, and stakeholder communications in a fast-paced environment.

The role focuses on empathy, accuracy, and collaboration with internal teams and external providers to deliver timely outcomes for workers and employers.