Retirement Village Sales & Operations Manager

Torbay Lifestyles & Care; Hervey Bay; Sur place; AUD 55 000 - 83 000; Plein temps

Avantages offerts par ce poste

Salary packaging benefits

Rewards program discounts

Ongoing professional development

Employee assistance

Work-life balance

Flexible working arrangements

Résumé du poste

Torbay Lifestyles & Care in Hervey Bay is seeking a Retirement Village & Sales Manager to oversee operations, safety, compliance and service delivery across our aged care and independent living village. You will drive occupancy through proactive sales, manage budgets, staff and contractors, and foster resident wellbeing and engagement in line with our values.

The role offers a competitive hourly rate, salary packaging options and a supportive environment focused on integrity, independence, and

Qualifications

• Relevant qualification in Business, Marketing or related field, or 3+ years equivalent industry experience.
• Experience in sales, customer relationship management or stakeholder engagement preferred.

Responsabilités

• Lead Retirement Village operations in line with Torbay’s vision, values and strategic plan
• Oversee staff performance, recruitment and workforce planning, fostering a positive team culture
• Ensure compliance with all relevant legislation, WHS, and pandemic/emergency requirements, including clear stakeholder communication
• Manage resident experience, wellbeing and communication, including complaints, meetings, onboarding and lifestyle programs
• Oversee village operations including safety, security, emergency systems and risk management
• Coordinate maintenance, contractors, assets, gardens and preventative maintenance programs
• Manage financial performance including budgeting, expenditure control and variance reporting
• Maintain stakeholder relationships, represent Torbay professionally and support promotion and occupancy of the village
• Prepare reports, manage waitlists, support sales processes and identify continuous improvement opportunities

Connaissances

People management

Sales targets

CRM experience

Stakeholder engagement

Communication skills

Formation

Business or Marketing degree

Industry experience (3+ years)

Description du poste

Torbay Lifestyles & Care in Hervey Bay is seeking a Retirement Village & Sales Manager to oversee operations, safety, compliance and service delivery across our aged care and independent living village. You will drive occupancy through proactive sales, manage budgets, staff and contractors, and foster resident wellbeing and engagement in line with our values.

The role offers a competitive hourly rate, salary packaging options and a supportive environment focused on integrity, independence, and