Retirement Village Manager

Bolton Clarke; Lismore; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Not-for-profit tax benefits

Private health insurance

Employee Assistance Program

Job summary

Bolton Clarke, a leading not-for-profit provider of retirement living in Australia, seeks a Retirement Village Manager for Banora Point Village. You will lead day-to-day village operations, ensure compliance with the Retirement Villages Act and accreditation standards, and oversee staffing, compliance and financial reporting to deliver exceptional resident service.

The role emphasizes budget management, collaboration with sales and engagement activities, resident entry/exit processes, and

Qualifications

• Management experience in retirement living, business, hospitality, finance, property management, or health sectors.
• Understanding of industry legislation and regulations relevant to retirement villages.
• Strong written and verbal communication with problem-solving skills.
• Budgeting and financial reporting experience to support operational goals.
• Excellent strategic thinking and customer experience skills.

Responsibilities

• Leads and manages village operations to ensure compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standards, and promotes high resident satisfaction.
• Develops and monitors village budgets, evaluating income, expenditure, capital maintenance costs, and asset management.
• Collaborates with the sales team to meet occupancy targets and encourages resident referrals and community engagement.
• Coordinates resident entry and exit processes in line with contracts and Bolton Clarke policies.

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As the Retirement Village Manager at our Banora Point Village, you will lead day-to-day village operations, ensuring compliance with the Retirement Villages Act and accreditation standards. You will oversee staffing, compliance, and financial reporting, ensuring a high standard of service and resident satisfaction within the community.

Responsibilities include:

• Leads and manages village operations to ensure compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standards, and promotes high resident satisfaction through the coordination of social activities and events.
• Develops, manages, and monitors village budgets by evaluating operating income, expenditure, and capital maintenance costs and ensures alignment with business objectives, resident service obligations, asset management, and building presentation requirements.
• Contributes to sales processes by working collaboratively with the sales team to meet and exceed agreed sales and occupancy targets and actively encourages resident referrals and community engagement opportunities.
• Coordinates resident entry and exit processes, ensuring all movements comply with legislative requirements, contracts, and Bolton Clarke policies.

About You

To be successful in this role, our preferred candidate will have:

• Genuine passion for engaging the retirement living community
• Proven management experience in a similar role within retirement living, business, hospitality, finance, property management, or health sectors.
• Demonstrated ability to understand and operate within industry legislation
• Strong written and verbal communication including demonstrated problem-solving skills
• Budgeting and reporting experience to support financial and operational goals
• Excellent Strategic Thinking, Customer Experience and Problem Solving skills.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing ([e-mail])