Retirement Village Manager

Bolton Clarke; North Lismore; Presencial; AUD 120.000 - 180.000; Tempo integral

Benefícios oferecidos por esta vaga

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Resumo da vaga

Bolton Clarke Group is seeking a Retirement Village Manager for Banora Point Village to lead day-to-day operations, ensuring compliance with the Retirement Villages Act and accreditation standards. You will oversee staffing, budgeting, and financial reporting to deliver high resident satisfaction within the community.

You will work with the sales team to meet occupancy targets and actively encourage resident referrals and engagement opportunities, while mirroring Bolton Clarke's Be Kind; Listen;

Qualificações

• Genuine passion for engaging the retirement living community.
• Proven management experience in retirement living, hospitality, finance, property management or health sectors.
• Demonstrated ability to understand and operate within industry legislation.
• Strong written and verbal communication including problem-solving skills.
• Budgeting and reporting experience to support financial and operational goals.
• Excellent strategic thinking, customer experience and problem solving skills.

Responsabilidades

• Leads and manages village operations to ensure compliance with the Retirement Villages Act and accreditation standards, and promotes high resident satisfaction.
• Develops, manages, and monitors village budgets with operating income, expenditure and capital costs.
• Contributes to sales processes by working with the sales team to meet occupancy targets and encourages referrals and community engagement.
• Coordinates resident entry and exit processes ensuring compliance with contracts and Bolton Clarke policies.

Conhecimentos

Passion for retirement living

Management experience

Understanding of industry legislation

Written and verbal communication

Budgeting and reporting

Strategic thinking and customer focus

Descrição da vaga

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About The Role

As the Retirement Village Manager at our Banora Point Village, you will lead day-to-day village operations, ensuring compliance with the Retirement Villages Act and accreditation standards. You will oversee staffing, compliance, and financial reporting, ensuring a high standard of service and resident satisfaction within the community.

Responsibilities include

• Leads and manages village operations to ensure compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standards, and promotes high resident satisfaction through the coordination of social activities and events.
• Develops, manages, and monitors village budgets by evaluating operating income, expenditure, and capital maintenance costs and ensures alignment with business objectives, resident service obligations, asset management, and building presentation requirements.
• Contributes to sales processes by working collaboratively with the sales team to meet and exceed agreed sales and occupancy targets and actively encourages resident referrals and community engagement opportunities.
• Coordinates resident entry and exit processes, ensuring all movements comply with legislative requirements, contracts, and Bolton Clarke policies.

About You

• Genuine passion for engaging the retirement living community
• Proven management experience in a similar role within retirement living, business, hospitality, finance, property management, or health sectors.
• Demonstrated ability to understand and operate within industry legislation
• Strong written and verbal communication including demonstrated problem-solving skills
• Budgeting and reporting experience to support financial and operational goals
• Excellent Strategic Thinking, Customer Experience and Problem Solving skills.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Why Work For Bolton Clarke

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our Commitment to Diversity

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing ([e-mail])