Retirement Village Manager: Community, Care & Compliance

Bolton Clarke; Lismore; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Not-for-profit tax benefits

Private health insurance

Employee Assistance Program

Job summary

Bolton Clarke, a leading not-for-profit provider of retirement living in Australia, seeks a Retirement Village Manager for Banora Point Village. You will lead day-to-day village operations, ensure compliance with the Retirement Villages Act and accreditation standards, and oversee staffing, compliance and financial reporting to deliver exceptional resident service.

The role emphasizes budget management, collaboration with sales and engagement activities, resident entry/exit processes, and

Qualifications

• Management experience in retirement living, business, hospitality, finance, property management, or health sectors.
• Understanding of industry legislation and regulations relevant to retirement villages.
• Strong written and verbal communication with problem-solving skills.
• Budgeting and financial reporting experience to support operational goals.
• Excellent strategic thinking and customer experience skills.

Responsibilities

• Leads and manages village operations to ensure compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standards, and promotes high resident satisfaction.
• Develops and monitors village budgets, evaluating income, expenditure, capital maintenance costs, and asset management.
• Collaborates with the sales team to meet occupancy targets and encourages resident referrals and community engagement.
• Coordinates resident entry and exit processes in line with contracts and Bolton Clarke policies.

Job description

Bolton Clarke, a leading not-for-profit provider of retirement living in Australia, seeks a Retirement Village Manager for Banora Point Village. You will lead day-to-day village operations, ensure compliance with the Retirement Villages Act and accreditation standards, and oversee staffing, compliance and financial reporting to deliver exceptional resident service.

The role emphasizes budget management, collaboration with sales and engagement activities, resident entry/exit processes, and