Retirement Village & Sales Manager

Torbay Lifestyles & Care; Hervey Bay; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Salary packaging benefits

Rewards program discounts

Ongoing professional development

Employee assistance

Work-life balance

Flexible working arrangements

Job summary

Torbay Lifestyles & Care in Hervey Bay is seeking a Retirement Village & Sales Manager to oversee operations, safety, compliance and service delivery across our aged care and independent living village. You will drive occupancy through proactive sales, manage budgets, staff and contractors, and foster resident wellbeing and engagement in line with our values.

The role offers a competitive hourly rate, salary packaging options and a supportive environment focused on integrity, independence, and

Qualifications

• Relevant qualification in Business, Marketing or related field, or 3+ years equivalent industry experience.
• Experience in sales, customer relationship management or stakeholder engagement preferred.

Responsibilities

• Lead Retirement Village operations in line with Torbay’s vision, values and strategic plan
• Oversee staff performance, recruitment and workforce planning, fostering a positive team culture
• Ensure compliance with all relevant legislation, WHS, and pandemic/emergency requirements, including clear stakeholder communication
• Manage resident experience, wellbeing and communication, including complaints, meetings, onboarding and lifestyle programs
• Oversee village operations including safety, security, emergency systems and risk management
• Coordinate maintenance, contractors, assets, gardens and preventative maintenance programs
• Manage financial performance including budgeting, expenditure control and variance reporting
• Maintain stakeholder relationships, represent Torbay professionally and support promotion and occupancy of the village
• Prepare reports, manage waitlists, support sales processes and identify continuous improvement opportunities

Skills

People management

Sales targets

CRM experience

Stakeholder engagement

Communication skills

Education

Business or Marketing degree

Industry experience (3+ years)

Job description

The Retirement Village & Sales Manager is responsible for the overall management of Torbay Retirement Village, ensuring resident safety, legislative compliance, asset maintenance, and high-quality service delivery.

The role drives occupancy through effective sales and enquiry management, supports resident wellbeing and engagement, and oversees budgets, staff, and contractors in alignment with organisational values and strategic objectives.

Benefits

At Torbay Lifestyles & Care, located a mere stone's throw from the scenic Torquay Beach in Hervey Bay, we offer a compassionate environment focused on the physical, cognitive, and social well-being of residents through residential aged care and an independent lifestyle village. Our community values integrity, independence, and choice, enhancing life for residents and families. The position includes a competitive hourly rate and benefits such as:

• Up to $18,550 tax-exempt salary packaging.
• Discounts through a rewards program.
• Ongoing professional development.
• Employee assistance for you and your family.
• Supportive environment promoting work-life balance.
• Flexible working arrangements.

Main Duties/Responsibilities

• Lead Retirement Village operations in line with Torbay’s vision, values and strategic plan
• Oversee staff performance, recruitment and workforce planning, fostering a positive team culture
• Ensure compliance with all relevant legislation, WHS, and pandemic/emergency requirements, including clear stakeholder communication
• Manage resident experience, wellbeing and communication, including complaints, meetings, onboarding and lifestyle programs
• Oversee village operations including safety, security, emergency systems and risk management
• Coordinate maintenance, contractors, assets, gardens and preventative maintenance programs
• Manage financial performance including budgeting, expenditure control and variance reporting
• Maintain stakeholder relationships, represent Torbay professionally and support promotion and occupancy of the village
• Prepare reports, manage waitlists, support sales processes and identify continuous improvement opportunities

Qualifications

• Relevant qualification in Business, Marketing or a related field, or at least 3 years equivalent industry experience
• Training/experience in sales, customer relationship management, or stakeholder engagement (desirable)

Mandatory Requirements

• Evidence of lawful right to work in Australia must be maintained for the duration of employment
• Current National Police Certificate (issued within the last three years).

Recommended

• COVID-19 vaccination and annual influenza vaccination encouraged

Experience

• Proven experience in people management, coaching and mentoring
• Demonstrated success in achieving sales targets and driving business growth
• Strong customer relationship management and business development experience

Skills

• An understanding of the Australian Quality Standards in Aged Care.
• An understanding of infection control, and the ability to comply with the requirements of WHS and safe work practises and related procedures.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong sales, negotiation, and customer service abilities.
• Ability to achieve occupancy and business growth targets.
• Strong organisational, time management, and problem-solving skills.
• Ability to analyse data and prepare reports.
• Effective networking, presentation, and community engagement skills.
• Proficiency in Microsoft Office
• Ability to work independently and collaboratively.
• High level of professionalism, confidentiality, and attention to detail.