Retirement Village Manager — Lead with Care & Growth

Bolton Clarke; North Lismore; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke Group is seeking a Retirement Village Manager for Banora Point Village to lead day-to-day operations, ensuring compliance with the Retirement Villages Act and accreditation standards. You will oversee staffing, budgeting, and financial reporting to deliver high resident satisfaction within the community.

You will work with the sales team to meet occupancy targets and actively encourage resident referrals and engagement opportunities, while mirroring Bolton Clarke's Be Kind; Listen;

Qualifications

• Genuine passion for engaging the retirement living community.
• Proven management experience in retirement living, hospitality, finance, property management or health sectors.
• Demonstrated ability to understand and operate within industry legislation.
• Strong written and verbal communication including problem-solving skills.
• Budgeting and reporting experience to support financial and operational goals.
• Excellent strategic thinking, customer experience and problem solving skills.

Responsibilities

• Leads and manages village operations to ensure compliance with the Retirement Villages Act and accreditation standards, and promotes high resident satisfaction.
• Develops, manages, and monitors village budgets with operating income, expenditure and capital costs.
• Contributes to sales processes by working with the sales team to meet occupancy targets and encourages referrals and community engagement.
• Coordinates resident entry and exit processes ensuring compliance with contracts and Bolton Clarke policies.

Skills

Passion for retirement living

Management experience

Understanding of industry legislation

Written and verbal communication

Budgeting and reporting

Strategic thinking and customer focus

Job description

Bolton Clarke Group is seeking a Retirement Village Manager for Banora Point Village to lead day-to-day operations, ensuring compliance with the Retirement Villages Act and accreditation standards. You will oversee staffing, budgeting, and financial reporting to deliver high resident satisfaction within the community.

You will work with the sales team to meet occupancy targets and actively encourage resident referrals and engagement opportunities, while mirroring Bolton Clarke's Be Kind; Listen;