Retirement Village Manager: Lead Operations & Resident Experience

Bolton Clarke Residential Aged Care Opportunities; Lismore; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Generous salary packaging

Not-for-profit tax benefits – claim up

Private health insurance

Gym discounts

Employee Assistance Program

Career progression opportunities

Job summary

Bolton Clarke Residential Aged Care Opportunities in Lismore NSW is seeking a Retirement Village Manager for Banora Point Village. You will lead day-to-day village operations, oversee staffing, compliance, and financial reporting to deliver exceptional resident service and satisfaction.

The role requires strong budgeting, strategic thinking, and experience in retirement living or related sectors, with a focus on regulatory compliance and social activity coordination.

Qualifications

• Proven management experience in retirement living or related sectors.
• Understanding of Retirement Villages Act and accreditation standards.
• Strong budgeting and financial reporting experience.
• Excellent written and verbal communication skills.

Responsibilities

• Leads and manages village operations to ensure compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standards, and promotes high resident satisfaction through social activities and events.
• Develops, manages, and monitors village budgets by evaluating operating income, expenditure, and capital maintenance costs; aligns with business objectives, resident service obligations, asset management and building presentation.
• Contributes to sales processes by working with the sales team to meet occupancy targets and encourages resident referrals and community engagement.
• Coordinates resident entry and exit processes, ensuring compliance with legislation, contracts, and Bolton Clarke policies.

Skills

Leadership

Budgeting

Compliance

Staff management

Communication

Strategic thinking

Job description

Bolton Clarke Residential Aged Care Opportunities in Lismore NSW is seeking a Retirement Village Manager for Banora Point Village. You will lead day-to-day village operations, oversee staffing, compliance, and financial reporting to deliver exceptional resident service and satisfaction.

The role requires strong budgeting, strategic thinking, and experience in retirement living or related sectors, with a focus on regulatory compliance and social activity coordination.