Retirement Village Manager: Lead Operations & Resident Experience

Bolton Clarke Careers; Lismore; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Generous salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Career progression opportunities

Job summary

Bolton Clarke is seeking a Retirement Village Manager for Banora Point Village in Australia. You will lead day-to-day village operations, ensuring compliance with the Retirement Villages Act and accreditation standards, while managing staff and resident services to achieve high satisfaction.

You will oversee budgets, reporting, and collaboration with sales to meet occupancy targets, and you will ensure resident entry/exit processes align with policy and legislation.

Qualifications

• Proven management experience in retirement living or related sectors.
• Strong understanding of industry legislation.
• Strong written and verbal communication and problem-solving skills.
• Budgeting and reporting experience to support financial and operational goals.
• Strategic thinking and customer experience focus.
• Ability to work within Bolton Clarke values

Responsibilities

• Lead village operations to ensure compliance with Retirement Villages Act, Code of Conduct, and Accreditation standards, and promote high resident satisfaction through social activities and events.
• Develop and monitor village budgets by evaluating operating income, expenditure, and capital maintenance costs, ensuring alignment with business objectives and resident service obligations.
• Contribute to sales processes by collaborating with the sales team to meet occupancy targets and encourage resident referrals and community engagement.
• Coordinate resident entry and exit processes, ensuring movements comply with legislative requirements, contracts, and Bolton Clarke policies.

Skills

People management

Budgeting and reporting

Regulatory compliance

Communication

Job description

Bolton Clarke is seeking a Retirement Village Manager for Banora Point Village in Australia. You will lead day-to-day village operations, ensuring compliance with the Retirement Villages Act and accreditation standards, while managing staff and resident services to achieve high satisfaction.

You will oversee budgets, reporting, and collaboration with sales to meet occupancy targets, and you will ensure resident entry/exit processes align with policy and legislation.