Retirement Village Manager

Bolton Clarke; Banora Point; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke in Banora Point is seeking a Retirement Village Manager to lead day-to-day village operations, ensuring compliance with the Retirement Villages Act, accreditation standards, and high resident satisfaction. You will oversee staffing, finance reporting, budgets, and service delivery.

You will partner with sales and resident engagement, coordinate entry/exit processes, and drive community initiatives while upholding Bolton Clarke values and not-for-profit objectives.

Qualifications

• Experience in budgeting and financial reporting for a complex operation.
• Strong written and verbal communication with problem-solving skills.
• Ability to translate strategy into operational plans and outcomes.
• Familiarity with retirement living, hospitality, or health sector considerations.
• Commitment to resident experience and service excellence.

Responsibilities

• Lead village operations to ensure compliance with the Retirement Villages Act and accreditation standards.
• Develop and monitor village budgets, operating income, expenditures, and capital costs.
• Collaborate with sales to support occupancy targets and Resident referrals.
• Coordinate resident entry/exit processes in line with policies and legislative requirements.

Skills

Budgeting

Reporting

Communication

Strategic thinking

Customer experience

Problem solving

Job description

Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support people to live independently at home and across our 42 retirement living communities and 87 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

About the Role

As the Retirement Village Manager at our Banora Point Village, you will lead day-to-day village operations, ensuring compliance with the Retirement Villages Act and accreditation standards. You will oversee staffing, compliance, and financial reporting, ensuring a high standard of service and resident satisfaction within the community.

Responsibilities include:

• Leads and manages village operations to ensure compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standards, and promotes high resident satisfaction through the coordination of social activities and events.
• Develops, manages, and monitors village budgets by evaluating operating income, expenditure, and capital maintenance costs and ensures alignment with business objectives, resident service obligations, asset management, and building presentation requirements.
• Contributes to sales processes by working collaboratively with the sales team to meet and exceed agreed sales and occupancy targets and actively encourages resident referrals and community engagement opportunities.
• Coordinates resident entry and exit processes, ensuring all movements comply with legislative requirements, contracts, and Bolton Clarke policies.

About You

To be successful in this role, our preferred candidate will have:

• Genuine passion for engaging the retirement living community
• Proven management experience in a similar role within retirement living, business, hospitality, finance, property management, or health sectors.
• Demonstrated ability to understand and operate within industry legislation
• Strong written and verbal communication including demonstrated problem-solving skills
• Budgeting and reporting experience to support financial and operational goals
• Excellent Strategic Thinking, Customer Experience and Problem Solving skills.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.