Retirement Living Sales Coordinator

Garden Village; Port Macquarie; On-site; AUD 80,000 - 105,000; Full time

Job summary

Garden Village in Port Macquarie is seeking a Retirement Living Sales Coordinator to drive occupancy and revenue across our retirement living portfolio. You will manage the sales journey from initial enquiry to settlement and move-in, delivering a welcoming resident experience and strong commercial outcomes.

You will build relationships with prospective residents, families and referral partners, conduct village tours, coordinate marketing activities and support events.

Qualifications

• Experience in retirement living sales or comparable customer-focused sales environments.
• Proven track record achieving sales, occupancy or revenue targets.
• Strong CRM and stakeholder engagement skills.
• Excellent presentation and negotiation abilities.
• Experience managing sales pipelines and CRM systems.
• Experience coordinating contractual, settlement or property transaction processes.
• Sound commercial awareness and business development capability.
• Current Class C Driver Licence.
• National Police Check (or willingness to obtain).
• Real Estate Licence or Certificate of Registration.
• Experience within retirement living, aged care, seniors housing or lifestyle communities.
• Understanding of retirement village legislation and contractual arrangements.
• Marketing, advertising or promotional campaign experience.
• Existing professional networks within the Port Macquarie region

Responsibilities

• Drive retirement living sales and occupancy growth, managing the sales process from initial enquiry through to settlement and move-in.
• Build and maintain strong relationships with prospective residents, families and referral partners, providing personalised guidance and support throughout the customer journey.
• Conduct village tours, inspections and appointments, promoting Garden Village's retirement living lifestyle, services and accommodation options.
• Coordinate marketing initiatives, promotional activities, open days and community events to generate enquiries and increase brand awareness.

Skills

Retirement sales

CRM management

Negotiation skills

Stakeholder engagement

Presentation skills

Sales pipeline

Marketing coordination

Driving licence

Police check

Education

Real Estate Licence

First Aid Certificate

Tools

CRM software

Job description

Garden Village is a premier aged care, community service and retirement living provider located in the coastal hub of Port Macquarie. Garden Village has supported our community for nearly 50 years and is recognised as an industry leader.

Job Description

About the Role

The Retirement Living Sales Coordinator is responsible for driving occupancy, sales growth and resident engagement across Garden Village's retirement living portfolio. Acting as the primary contact for prospective residents and their families, the role manages the sales journey from initial enquiry through to settlement and move-in, delivering a welcoming and responsive resident experience and strong commercial outcomes.

The role also coordinates the resident exit process, provides second-in-charge (2IC) support to the Retirement Living Manager, including management coverage during periods of planned leave, and contributes to marketing, community engagement, events and fundraising activities. Working collaboratively across the organisation, the Retirement Living Sales Coordinator supports the continued growth, reputation and success of Garden Village's retirement living services.

Drive retirement living sales and occupancy growth, managing the sales process from initial enquiry through to settlement and move-in.

Build and maintain strong relationships with prospective residents, families and referral partners, providing personalised guidance and support throughout the customer journey.

Conduct village tours, inspections and appointments, promoting Garden Village's retirement living lifestyle, services and accommodation options.

Coordinate marketing initiatives, promotional activities, open days and community events to generate enquiries and increase brand awareness.

Desired Skills and Experience

About You

• Demonstrated experience in retirement living sales, residential real estate, project sales, property development sales or a comparable customer-focused sales environment.
• Proven track record achieving sales, occupancy or revenue targets.
• Highly developed customer relationship management and stakeholder engagement skills.
• Strong presentation, communication and negotiation abilities.
• Experience managing sales pipelines and CRM systems.
• Experience coordinating contractual, settlement or property transaction processes.
• Sound commercial awareness and business development capability.
• Current Class C Driver Licence.
• National Police Check (or willingness to obtain).
• First Aid Certificate.
• Real Estate Licence or Certificate of Registration.
• Experience within retirement living, aged care, seniors housing or lifestyle communities.
• Understanding of retirement village legislation and contractual arrangements.
• Marketing, advertising or promotional campaign experience.
• Existing professional networks within the Port Macquarie region

Located in Port Macquarie on the NSW Mid North Coast, Garden Village is a leading Retirement Living, Aged Care, Disability and Home Care Service. As a registered not for profitwe’ve provided care services to the community for over 40 years.