Retirement Village Manager

RSL Care RDNS Limited; Banora Point; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Not-for-profit tax benefits

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking a Retirement Village Manager for Banora Point Village to lead day-to-day operations, ensure compliance with the Retirement Villages Act, and drive resident satisfaction. You will manage staff, budgets, and financial reporting while coordinating social activities and community engagement.

The role emphasizes strong leadership, budgeting expertise, and the ability to work within regulatory frameworks to deliver high-quality retirement living.

Qualifications

• Significant management experience in retirement living or aged care.
• Knowledge of Retirement Villages Act and accreditation standards.
• Strong budgeting and reporting skills.
• Excellent communication and problem-solving abilities.
• Ability to lead staff and coordinate resident activities.

Responsibilities

• Leads village operations ensuring compliance with the Retirement Villages Act.
• Develops and monitors budgets, income, expenditure and capital maintenance.
• Supports sales and occupancy targets with the sales team.
• Oversees resident entry/exit processes and contracts compliance.

Skills

Staff management

Budgeting

Compliance

Strategic thinking

Communication

Problem solving

Job description

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As the Retirement Village Manager at our Banora Point Village, you will lead day-to-day village operations, ensuring compliance with the Retirement Villages Act and accreditation standards. You will oversee staffing, compliance, and financial reporting, ensuring a high standard of service and resident satisfaction within the community.

Responsibilities include:

• Leads and manages village operations to ensure compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standards, and promotes high resident satisfaction through the coordination of social activities and events.
• Develops, manages, and monitors village budgets by evaluating operating income, expenditure, and capital maintenance costs and ensures alignment with business objectives, resident service obligations, asset management, and building presentation requirements.
• Contributes to sales processes by working collaboratively with the sales team to meet and exceed agreed sales and occupancy targets and actively encourages resident referrals and community engagement opportunities.
• Coordinates resident entry and exit processes, ensuring all movements comply with legislative requirements, contracts, and Bolton Clarke policies.

About You

• Genuine passion for engaging the retirement living community
• Proven management experience in a similar role within retirement living, business, hospitality, finance, property management, or health sectors.
• Demonstrated ability to understand and operate within industry legislation
• Strong written and verbal communication including demonstrated problem-solving skills
• Budgeting and reporting experience to support financial and operational goals
• Excellent Strategic Thinking, Customer Experience and Problem Solving skills.

Why Work For Bolton Clarke

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing ([e-mail])