Retirement Village Manager

Bolton Clarke Careers; Lismore; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Generous salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Career progression opportunities

Job summary

Bolton Clarke is seeking a Retirement Village Manager for Banora Point Village in Australia. You will lead day-to-day village operations, ensuring compliance with the Retirement Villages Act and accreditation standards, while managing staff and resident services to achieve high satisfaction.

You will oversee budgets, reporting, and collaboration with sales to meet occupancy targets, and you will ensure resident entry/exit processes align with policy and legislation.

Qualifications

• Proven management experience in retirement living or related sectors.
• Strong understanding of industry legislation.
• Strong written and verbal communication and problem-solving skills.
• Budgeting and reporting experience to support financial and operational goals.
• Strategic thinking and customer experience focus.
• Ability to work within Bolton Clarke values

Responsibilities

• Lead village operations to ensure compliance with Retirement Villages Act, Code of Conduct, and Accreditation standards, and promote high resident satisfaction through social activities and events.
• Develop and monitor village budgets by evaluating operating income, expenditure, and capital maintenance costs, ensuring alignment with business objectives and resident service obligations.
• Contribute to sales processes by collaborating with the sales team to meet occupancy targets and encourage resident referrals and community engagement.
• Coordinate resident entry and exit processes, ensuring movements comply with legislative requirements, contracts, and Bolton Clarke policies.

Skills

People management

Budgeting and reporting

Regulatory compliance

Communication

Job description

Bolton Clarke Groupone of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As the Retirement Village Manager at our Banora Point Village, you will lead day-to-day village operations, ensuring compliance with the Retirement Villages Act and accreditation standards. You will oversee staffing, compliance, and financial reporting, ensuring a high standard of service and resident satisfaction within the community.

Responsibilities include:

• Leads and manages village operations to ensure compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standards, and promotes high resident satisfaction through the coordination of social activities and events.
• Develops, manages, and monitors village budgets by evaluating operating income, expenditure, and capital maintenance costs and ensures alignment with business objectives, resident service obligations, asset management, and building presentation requirements.
• Contributes to sales processes by working collaboratively with the sales team to meet and exceed agreed sales and occupancy targets and actively encourages resident referrals and community engagement opportunities.
• Coordinates resident entry and exit processes, ensuring all movements comply with legislative requirements, contracts, and Bolton Clarke policies.

About You

To be successful in this role, our preferred candidate will have:

• Genuine passion for engaging the retirement living community
• Proven management experience in a similar role within retirement living, business, hospitality, finance, property management, or health sectors.
• Demonstrated ability to understand and operate within industry legislation
• Strong written and verbal communication including demonstrated problem-solving skills
• Budgeting and reporting experience to support financial and operational goals
• Excellent Strategic Thinking, Customer Experience and Problem Solving skills.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support

• Career progression and development opportunities

• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free

• Private health insurance and gym discounts

• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.