Customer Service Officer / Receptionist

Garden Village; Port Macquarie; On-site; AUD 39,000 - 47,000; Part time

Job summary

Garden Village is seeking a Customer Service Officer in Port Macquarie. This casual role focuses on welcoming residents, clients and visitors, handling calls, coordinating deliveries, and supporting Village functions with friendly, efficient service.

Ideal candidates will have strong communication, problem-solving skills, and experience in health or aged care administration, with proficiency in Windows and MS Office. Flexibility and reliability are essential in a team-oriented environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to problem solve and multi-task with confidence.
• Willingness to learn new software and processes.
• Experience in administration in a fast-paced environment, ideally health or aged care.

Responsibilities

• Welcomes residents, clients and visitors and ensures they feel valued from arrival.
• Answering and triaging phone calls and coordinating courier deliveries.
• Managing mail distribution and assisting with Village functions.
• Provide administrative support to Garden Village Executive Team.

Skills

Excellent verbal and written沟通?

Problem solving & multi-tasking

Willingness to learn

Administration in health/aged care

Tools

Windows

MS Office

Job description

Garden Village is a premier aged care, community service and retirement living provider located in the coastal hub of Port Macquarie. Garden Village has supported our community for over 45 years and is recognised as an industry leader.

As a Customer Service Officer, you will be the welcoming face of Garden Village.

Bring your outstanding customer service skills and passion for helping others to support our aged care community. This casual role offers flexibility and the opportunity to provide leave coverage across the team, making it ideal for someone who enjoys a varied role and working in a supportive environment.

You will warmly welcome residents, clients and visitors, ensuring they feel valued and supported from the moment they arrive. Duties include answering and triaging phone calls, coordinating courier deliveries and mail distribution, assisting with Village functions and providing administrative support to the Garden Village Executive Team. Flexibility, reliability and a positive, team-focused approach are essential to succeed in this role.

The ideal Candidate will bring to the role:

• Excellent verbal and written communication skills
• The ability to problem solve and multi-task with confidence
• Sound knowledge of Windows and MS Office applications and a willingness to learn
• Relevant training and experience in administration in a fast-paced environment – ideally in a health or aged care setting.