Retail Workforce Design & Optimisation Leader (Hybrid)

Kmart Group; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible hybrid working

Team member discount card

Brighter Benefits program

Bonus program

Parental leave

Mentor Program

Kudos recognition

Career opportunities across Wesfarmers

Job summary

Kmart Group in Melbourne, Australia is seeking a Workforce Design and Optimisation Manager to shape workforce planning across our store network. Reporting to the Head of Workforce Planning, you will design and optimise workforce models, standards and operating frameworks to deliver exceptional customer and team experiences.

You will partner with Demand Planning, Store Operations and cross-functional teams to translate forecasts into practical design solutions, guiding scalable frameworks and

Qualifications

• Experience in workforce planning, workforce design and operational excellence within a large retail environment.
• Experience designing labour models, workforce frameworks, labour standards or operating models.
• Strong analytical and problem-solving skills with the ability to translate data into practical solutions.
• Proven ability to drive productivity, efficiency or cost improvements and to influence stakeholders.

Responsibilities

• Lead the design, optimisation and continuous improvement of workforce models, labour standards and operating frameworks across the store network.
• Develop and maintain labour standards, productivity assumptions and workforce structures to support operational excellence and business performance.
• Partner with Demand Planning teams to translate demand forecasts into effective workforce design solutions.
• Identify and deliver optimisation initiatives that improve productivity, labour efficiency and cost outcomes.
• Lead scenario modelling and workforce planning analysis to support strategic decision-making and future workforce requirements.
• Work closely with Store Operations and cross-functional stakeholders to ensure workforce frameworks are practical, scalable and adopted across stores.
• Embed workforce design principles into workforce management systems and scheduling tools to drive consistency and execution.
• Lead, coach and develop a small team while fostering a culture of continuous improvement, innovation and collaboration.

Skills

Workforce planning

Workforce design

Operational excellence

Productivity improvement

Labour models

Labour standards

Operating models

Analytical skills

Stakeholder management

UKG Pro

Commercial acumen

Leadership

Tools

UKG Pro Workforce Management

Job description

Kmart Group in Melbourne, Australia is seeking a Workforce Design and Optimisation Manager to shape workforce planning across our store network. Reporting to the Head of Workforce Planning, you will design and optimise workforce models, standards and operating frameworks to deliver exceptional customer and team experiences.

You will partner with Demand Planning, Store Operations and cross-functional teams to translate forecasts into practical design solutions, guiding scalable frameworks and