Workforce Design & Optimisation Manager

Kmart Group; Melbourne; Hybride; AUD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Flexible hybrid working

Team member discount card

Brighter Benefits program

Bonus program

Parental leave

Mentor Program

Kudos recognition

Career opportunities across Wesfarmers

Résumé du poste

Kmart Group in Melbourne, Australia is seeking a Workforce Design and Optimisation Manager to shape workforce planning across our store network. Reporting to the Head of Workforce Planning, you will design and optimise workforce models, standards and operating frameworks to deliver exceptional customer and team experiences.

You will partner with Demand Planning, Store Operations and cross-functional teams to translate forecasts into practical design solutions, guiding scalable frameworks and

Qualifications

• Experience in workforce planning, workforce design and operational excellence within a large retail environment.
• Experience designing labour models, workforce frameworks, labour standards or operating models.
• Strong analytical and problem-solving skills with the ability to translate data into practical solutions.
• Proven ability to drive productivity, efficiency or cost improvements and to influence stakeholders.

Responsabilités

• Lead the design, optimisation and continuous improvement of workforce models, labour standards and operating frameworks across the store network.
• Develop and maintain labour standards, productivity assumptions and workforce structures to support operational excellence and business performance.
• Partner with Demand Planning teams to translate demand forecasts into effective workforce design solutions.
• Identify and deliver optimisation initiatives that improve productivity, labour efficiency and cost outcomes.
• Lead scenario modelling and workforce planning analysis to support strategic decision-making and future workforce requirements.
• Work closely with Store Operations and cross-functional stakeholders to ensure workforce frameworks are practical, scalable and adopted across stores.
• Embed workforce design principles into workforce management systems and scheduling tools to drive consistency and execution.
• Lead, coach and develop a small team while fostering a culture of continuous improvement, innovation and collaboration.

Connaissances

Workforce planning

Workforce design

Operational excellence

Productivity improvement

Labour models

Labour standards

Operating models

Analytical skills

Stakeholder management

UKG Pro

Commercial acumen

Leadership

Outils

UKG Pro Workforce Management

Description du poste

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

Join the team

We're looking for a Workforce Design and Optimisation Manager to join our Customer & Team Member Experience team and help shape the future of workforce planning across Kmart's store network.

Reporting to the Head of Workforce Planning, you'll play a critical role in designing and optimising workforce models, labour standards and operating frameworks that enable our stores to deliver great customer and team experiences. Working closely with Store Operations, Demand Planning and Workforce Operations, you'll turn data and insights into practical solutions that improve productivity, support operational execution and drive sustainable business outcomes.

This is an exciting opportunity for a strategic and commercially minded leader who enjoys solving complex operational challenges, influencing key stakeholders and delivering meaningful change at scale.

What you’ll be doing

• Lead the design, optimisation and continuous improvement of workforce models, labour standards and operating frameworks across the store network.
• Develop and maintain labour standards, productivity assumptions and workforce structures that support operational excellence and business performance.
• Partner with Demand Planning teams to translate demand forecasts into effective workforce design solutions.
• Identify and deliver optimisation initiatives that improve productivity, labour efficiency and cost outcomes.
• Lead scenario modelling and workforce planning analysis to support strategic decision-making and future workforce requirements.
• Work closely with Store Operations and cross-functional stakeholders to ensure workforce frameworks are practical, scalable and adopted across stores.
• Embed workforce design principles into workforce management systems and scheduling tools to drive consistency and execution.
• Lead, coach and develop a small team while fostering a culture of continuous improvement, innovation and collaboration.

To be successful in this role you’ll have

• Experience in workforce planning, workforce design, operational excellence, productivity improvement or a related discipline within a large and complex retail environment.
• Demonstrated experience designing labour models, workforce frameworks, labour standards or operating models.
• Strong analytical and problem-solving skills, with the ability to translate data and insights into practical business solutions.
• Experience delivering productivity, efficiency or cost improvement initiatives that drive measurable business outcomes.
• Proven ability to partner with operational and cross-functional stakeholders to influence decision-making and deliver change.
• Experience working with UKG Pro Workforce Management as the workforce management platforms.
• Strong commercial acumen and an understanding of the relationship between workforce planning, productivity and operational performance.
• Leadership experience with a passion for developing teams and building strong stakeholder relationships.
• The ability to balance analytical rigour with operational practicality, ensuring solutions are scalable, simple and easily adopted.

Benefits we’ll offer you

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings
• Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• We want you to feel rewarded for your commitment and hard work that's why eligible team membersgetthe opportunity to participate in a bonus program
• We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances
• A dynamic learning and support program
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
• Great career opportunities across the broader Wesfarmers Group

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing [e-mail].

If you would like to explore a career with Kmart and this sounds like the perfect role for you –